Ebay Case & PayPal Dispute, Are They Different?

Discussion in 'Payment Processing' started by Dee2007, Sep 28, 2011.

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  1. #1
    Hi :)

    I bought an item on Ebay around 3 weeks ago (UK Seller, I'm based in the UK too), the listing stated that it would be delivered between the 9th-12th September, after not receiving this item I waited and contacted the seller twice via Ebay but still haven't got a reply. Having been ripped off in the past I decided to not leave it and hope this time. I recently opened a case with Ebay and they stated the seller has until the 1st October to respond.

    My question is what will happen if he doesn't respond?

    Is opening a case with Ebay the same as opening a PayPal dispute?

    Thanks for any advise.

    Dee
     
    Dee2007, Sep 28, 2011 IP
  2. jestep

    jestep Prominent Member

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    #2
    They're different. The ebay case is an attempt to resolve the problem through ebay. It has no bearing on the paypal transaction as far as I know. You need to dispute in paypal which should get the real ball rolling.
     
    jestep, Sep 29, 2011 IP
  3. Dee2007

    Dee2007 Active Member

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    #3
    Hi

    Well I actually didn't need to open a dispute with PayPal, Ebay ruled in my favour and refunded me the full amount.

    Thanks

    Dee
     
    Dee2007, Oct 3, 2011 IP
  4. dom19

    dom19 Active Member

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    #4
    nice to heard that :)
     
    dom19, Oct 4, 2011 IP
  5. jestep

    jestep Prominent Member

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    #5
    Good to hear. They used to be separate. Nice to know it's all tied together now. Much easier.
     
    jestep, Oct 4, 2011 IP