Hi, I hope someone on forum works in 'support' and must have E-mail Template/notes on their PC?, exactly, I need some good E-mail sample [text], I reply to 15-20 E-mail daily. I've been told that I don't reply back professional, hence, I need someone who can find me or if he has it on PC E-mail sample to send me on my address at For those who don't know what am I talking about, I need samples like what should I use in the starting of the E-mail when I client send E-mail through the website. I normally use ' This is to inform you that or This is to ackknowledge'. I'd really appreciate your help. regards, Zafar Ahmed