due date changing automatically

Discussion in 'Optigold ISP' started by cardertd, Sep 1, 2004.

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  1. #1
    When a customer pays their monthly bill late, their due date automatically changes based on the time period their account was on hold, to give credit for the amount of time their account was not active. We are planning on creating a new product that will always prorate to the 28th of each month and do not want the expiration date to change automatically if their account is on hold and the customer pays late. If you need any more information about our specific situation, please let me know. We are currently using Optigold 2.9.7 in FileMaker Pro 5.5, but are planning on upgrading to OG 3.3.4 soon.

    -Tim
     
    cardertd, Sep 1, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Under the Past Due Accounts preferences there is an option to credit indefinite hold time. Set it to 'No'.
     
    digitalpoint, Sep 1, 2004 IP
  3. cardertd

    cardertd Guest

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    #3
    Thanks for the quick reply, Shawn. Is this setting global? If so, is there a way to do this same thing per product type (Business, Individual, etc.)?

    -Tim
     
    cardertd, Sep 1, 2004 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    It's global.
     
    digitalpoint, Sep 1, 2004 IP