Dr Jay's is Pissed at CJ!!

This is the email they sent to CJ and all of their affiliates. I don't agree that it should have been sent to the affiliates though.

April 18, 2006

Jeff Pullen
President and CEO
Commission Junction
530 East Montecito Street
Santa Barbara, CA 93103


Dear Mr. Pullen:

I write regarding our unacceptable experiences with Commission
Junction's payout policies and recklessly false correspondence to our
publishers.

Several of our publishers received the following response from CJ
representatives regarding their commissions for the month of April:

"Unfortunately, at this point it looks like drjays.com does not have
sufficient funds in their account to payout their publishers"

Further investigation showed that, per CJ policy, we needed to have a
positive account balance at a vaguely defined time between the 10th or
20th of each month, despite our funding our account three times per
month. In the event that our account balance was negative when CJ's
payout script began to run (a time completely unknowable to the
advertiser), CJ would withhold all commissions and performance incentives,
including commissions/incentives from past months for which money was already paid to CJ. As if this wasn't enough, not only was CJ falsely
telling our publishers that we couldn't pay, but did so before the payout
script even began to run.

CJ's use and endorsement of such a woefully archaic, simplistic, and
dysfunctional payout process severely debilitates the business and
interests of advertisers and their publishers. The only possible
explanation for such a system is that it allows CJ to hoard funds while
deflecting any commission inquiries to the fault of the advertiser. CJ's
insistence that an 'Access' account ought be self-maintained is
impossible when advertisers are not even apprised of the exact time that
funds are required. Our only available assurance of commission/incentive
payout is to ceaselessly deposit funds into our account.

CJ would balk at the suggestion that it payout commissions on its own
dime on the promise that we would pay them back at a later date. We too
are reviled by the idea that we should constantly pre-pay CJ and remain
at the behest of a payout system that has no regard for the interests
of advertisers, repeatedly delays commissions to publishers, and tells
publishers that its our fault.

In short, I take strong exception to such poor form on CJ's part and
demand proper explanation. This is our policy is an unacceptable
catch phrase that explains nothing and only betrays CJ's willingness
to stand proud upon the unjustly strained backs of its membership. We
will be informing our publishers of our experiences with CJ and the
true reasons why they have not properly received their hard-earned
commissions.

I eagerly await your reply.


Sincerely,




Casey K. Lee
Marketing Analyst
DrJays.com

 

why not? all the affiliates should be able to know what's going on with any advertiser at any given time. there's why CJ is there, they are there as a relationship maintenance vessel.

 

Why not? Affiliates have a right to know about this when CJ does crummy stuff like this!!!

 

I got the same email I guess they have a point..SHOW ME THE MONEY

 

I feel it just gives one side of the story without CJ getting a chance to explain. Of course CJ could always email all of their affiliates explaining what's going on but I doubt they'll do that.