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DP Push Notification - ErrorException: Extracting push notification package failed

Discussion in 'Support & Feedback' started by Ivarivarrekve, Aug 29, 2014.

  1. #1
    Hi there,

    I love the idea of the "Digital Point Push Notification" plugin. I bought it the other day and have been trying to install it. I believe I have done everything correctly, but I am getting this error:

    ErrorException: Extracting push notification package failed - library/DigitalPointPushNotifications/ControllerPublic/Push.php:142
    Screen Shot 2014-08-29 at 3.51.17 PM.png

    Ideas? Tips?
    SEMrush
    Thanks!
    Ivar
     
    Ivarivarrekve, Aug 29, 2014 IP
    SEMrush
  2. Ivarivarrekve

    Ivarivarrekve Member

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    #2
    Is this not the support forum for this plugin? If not, where can I get some support?
    Thanks,
    Ivar
     
    Ivarivarrekve, Sep 1, 2014 IP
  3. Escalate Internet

    Escalate Internet Banned

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    #3
    You may be able to get support for it here. However, I believe that this would be the correct place since it's the thread it was officially released on at Xenforo: https://xenforo.com/community/threads/digital-point-push-notifications-paid.62443/
     
    Escalate Internet, Sep 3, 2014 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Are you still having an issue? That normally will be caused by a malformed package (typically something like missing images).
     
    digitalpoint, Dec 27, 2014 IP
  5. Ivarivarrekve

    Ivarivarrekve Member

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    #5
    [edited]
    Never got it working. Will try again. If I run into problems, are you able to help?

    Thanks,
    Ivar
     
    Ivarivarrekve, Jan 20, 2015 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    No, sorry... Just noticed you never paid for it.
     
    digitalpoint, Jan 20, 2015 IP
  7. Ivarivarrekve

    Ivarivarrekve Member

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    #7
    Yes I did.. €100 back in August 2014. It never worked and I got no support (see thread above).
     
    Ivarivarrekve, Jan 20, 2015 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    Hmm... What is the PayPal transaction ID? Our end doesn't show a valid license for you for some reason.
     
    digitalpoint, Jan 20, 2015 IP
  9. Ivarivarrekve

    Ivarivarrekve Member

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    #9
    I just looked it up, and I did pay $75,-, not €100,- (see below).

    Receiver email:
    Amount: $75,00 USD
    Transaction date: 28 August 2014
    Status: Completed
    Transaction ID: 97H01636YC881282F
     
    Ivarivarrekve, Jan 20, 2015 IP
  10. Ivarivarrekve

    Ivarivarrekve Member

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    #10
    ahh... I remember now. I did dispute the charge since I did not receive any support... Did you accept the dispute?

    Seller's Name: Digital Point Solutions
    Seller's Email:
    Seller's Transaction ID: 6GF14023JH685483B

    Transaction Date: 28 Aug 2014
    Transaction Amount: -$75,00 USD
    Your Transaction ID: 97H01636YC881282F
    Case Number: PP-003-375-601-581

    Buyer's Transaction ID: 97H01636YC881282F
     
    Ivarivarrekve, Jan 20, 2015 IP
  11. digitalpoint

    digitalpoint Overlord of no one Staff

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    #11
    If there was a dispute, the net payment is $0 (actually negative since a dispute costs us). So as far as our system is concerned, it's not a valid license since it's unpaid.
     
    digitalpoint, Jan 20, 2015 IP
  12. Ivarivarrekve

    Ivarivarrekve Member

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    #12
    ok, good. You can confirm on my site that the plugin is not in use. https://www.caminodesantiago.me/community/
     
    Ivarivarrekve, Jan 20, 2015 IP
  13. digitalpoint

    digitalpoint Overlord of no one Staff

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    #13
    I'm not worried about it... Was just saying we don't offer support when the user is unlicensed is all. :)
     
    digitalpoint, Jan 20, 2015 IP