You must consider moving to a dedicated server. With some good money at stake this should come naturally to you. Why risk your earning on shared servers
believe me i've learn my lesson Is it possible that everything has somehow vanished and they are just stalling for time...
A planned outage? Typically a few minutes, if it is software related... If it is hardware, it could be a bit longer.. If it is in excess of an hour, I would say that is completely unacceptable, unless something really catastrophic has occurred.
Look at your contract.. Most places offer a nominal guarantee and the outage must typically be more than 8 hours... If anything, I would say the compensation will not be much, at least not what one would consider palpable to offset any losses. Hardware failures can and do happen... If they have only one server, or for instance have some very proprietary gear, it can be difficult to get things fixed quickly. Also, if they are a reseller, then they too are at the mercy of their provider.. If they are colo'd in a facility they do not have immediate access to, again, this can be a big part of the delays you are seeing.. Your best bet, host in a facility that is owned and operated by the host, using servers that are owned and operated by the host. You will find that in these cases, there are multiple servers and parts on hand and things tend to get fixed faster as a result... Hosting Lizard. 10 years in business now, and yes, we own and operate our own servers and facility. Again, read your contract... Ultimately, and action you take that requires an attorney will likely cost you more in the long run for legal fees and counsel, than you will ever recover in terms of loss. Also, if you business/site is that important to you, why then are you hosting it in only once place? Why are you not mirroring your sites? You need to be redundant as much as your provider needs to be redundant. If it's important to you, you too should be responsible for insuring an alternative is found in the interim.. Things can and do break, and whatever the cause, or the delay... it is up to you to insure your site is up too... I saw that...
mia you have msn? I would be interested in knowing more regarding mirroring sites. I think if the server was done for good they'd tell me instead of dragging out out. For their sake i hope so anway. I've been told that the sites are safe and will be restored when this is fixed but i will be upgrading regardless.
I use Yahoo or AIM, both listed here... They probably have the data intact, but again, there could be any number of reasons for the delay.. Again, it could be an obscure server where replacement parts are not off the shelf so to speak..
What I have to assure to you that they won't be held responsible for your lost revenue - they can just refund you the monthly payment at most. Every host can have this downtime - even the most large trusted companies do have bad luck sometimes either for human or machine error Good luck in all cases
If he wanted to waste the time and money, they would be liable for a lot more than you think. That is why hosting providers carry such high liability coverage. It's the most expensive insurance we carry. In our industry, we have to carry something called Professional Insurance, just to get the liability coverage. What the Professional Insurance does is provide the Indemnity company with an insurance company who will insure against any professional liability claims, such as loss of data, copy write problems, etc. Network Data and or ISPs, web hosts, etc. are High Risk to the Insurance industry! The costs are based on annual revs and are roughly 2/3rds cost of Liability Coverage. You are insured, correct?
hey, site is back http://www.dogflu.ca for a dedicated that could handle up to 10k uniques daily plus mirroring, what would i pay? thanks.
if you are making xxx a day...then price for your server shouldn't be important to you at all...(just my opinion)...if your main worry is uptime...go to Rackspace.com and talk with their sales team. They are not cheap, but they have excellent support, and 100% uptime GUARANTEED... they can talk to you and tell you exactly what server would work best for you
yeah i am probably gonna end up gonig with them, thanks for the input guys, mia i'd still like to chat with our, (msn seems to be the only msg system that works properly on my comp.