Most of those "live chat" support things, are just bots... I got really mad when I was using the "live chat" with a popular hosting service, and the answer was the same everytime. )Startlogic hosting( This is what happened Me: My domain is not being added correctly. It keeps forwarding to a parking site. Live Person: Please wait 1-12 hours after adding the domain and it will work without errors. Me: I added it a few days ago. Live Person: Please wait 1-12 hours after adding the domain and it will work without errors. Me: I originally added it already, so it is not this problem. Live Person: As I stated before, please wait 1-12 hours after adding the domain and it will work without errors. Me: Fine, I'll wait and check back. Have a nice day. Live Person: You're Welcome! Wow....... I hate it when they offer a live chat full of bots.....
I hate those things to mostly I am just ignoring them, specially those popping out in my IM that giving links a adult website porn.
Yeah, most people want to automate things, so there it shows as though there is someone supporting you full time. On a note, if you want to offer real live support, you can use google plugin chat box. You can view it and implement it at: Google Chat Have fun.