Feedback domain verification failed for

Discussion in 'Support & Feedback' started by rades, Jan 15, 2014.

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  1. digitalpoint

    digitalpoint Overlord of no one Staff

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    #21
    Search for anything paid to from your PayPal account to make certain, but on our end, I don't show a brand-free license was purchased by you.

    Either way, you should have a big "Branding Removal" button in orange here: https://marketplace.digitalpoint.com/sphinx-search-for-vbulletin-4.870/item
     
    digitalpoint, Feb 10, 2014 IP
  2. 420

    420 Active Member

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    #22
    420, Feb 10, 2014 IP
  3. digitalpoint

    digitalpoint Overlord of no one Staff

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    #23
    digitalpoint, Feb 10, 2014 IP
  4. 420

    420 Active Member

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    #24
    Thank you, now it's paid. What next? :)
     
    420, Feb 10, 2014 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #25
    That should be it... Assume you already have the domain listed here: https://forums.digitalpoint.com/marketplace/branding-removal

    The branding should automatically go away (it doesn't check every page view, rather hourly... so can take up to an hour). If you want to speed it up, you can just uninstall the Sphinx addon, and reinstall it.
     
    digitalpoint, Feb 10, 2014 IP
  6. 420

    420 Active Member

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    #26
    It's still showing now, so I'll wait a while and check again.

    Thank you.
     
    420, Feb 10, 2014 IP
  7. digitalpoint

    digitalpoint Overlord of no one Staff

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    #27
    Hmmm... I just checked when the last time the domain you had verified for branding removal checked for it's branding license, and it checked yesterday but not today. Try logging into the AdminCP (just logging in to the main page). That should trigger it since it's been more than an hour (the trigger for the check comes from someone being in the AdminCP area).
     
    digitalpoint, Feb 10, 2014 IP
  8. 420

    420 Active Member

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    #28
    Poof like magic! :)

    Worked like a charm, thanks brother!

    I wonder if you used to not charge for branding, however just started recently.

    That may solve our mystery, if so.

    Thanks again!
     
    420, Feb 10, 2014 IP
  9. digitalpoint

    digitalpoint Overlord of no one Staff

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    #29
    It wasn't until last October that we even had a mechanism in our marketplace system to offer branding-free licenses. And then it wasn't until the last version of the Sphinx search system we released that actually started utilizing it for that particular plug-in (December 18).

    Prior to that we just didn't sell brand-free licenses even when people wanted to give us money for them simply because we had no way to really manage/automate it.
     
    digitalpoint, Feb 10, 2014 IP
  10. 420

    420 Active Member

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    #30
    There ya have it, mystery solved.

    Sorry to waste valuable time and energy.

    Keep up the great work, we are very grateful for you.

    Thank you.
     
    420, Feb 10, 2014 IP
    digitalpoint likes this.
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