We're kinda lost right now on this domain nameservers assignment. Here goes: we have 2 server locations and had below DNS setting (WHM) WHM #1: domain.com NS ns1.domain.com domain.com NS ns2.domain.com ns1 A IPserverA1 ns2 A IPserverA2 domain.com A IPserverA1 WHM #2: domain.com NS ns3.domain.com domain.com NS ns4.domain.com ns3 A IPserverB1 ns4 A IPserverB2 domain.com A IPserverB2 on our domain control panel (Directi) ns1.domain.com IPserverA1 ns2.domain.com IPserverA2 ns3.domain.com IPserverB1 ns4.domain.com IPserverB2 problem on our main site started after we have have added our 2nd server using a single domain name. not sure if we have done it right. worked before. but then again, might have missed something. kinda confusing? let me know if i am.
well, our website (index page) suddenly stopped loading. i tried the following to access it: http://supremeresellers.com - loads only the folder list http://www.supremeresellers.com - same as above http://supremeresellers.com/index.htm - partially loads the site when i tried to access our billing at: http://supremeresellers.com/cart - partially loads the site also
Took a look at the site, and it appears to be working now. Keep in mind DNS has to propagate, and depending on the circumstances this can take more than 24 hours. But if the page/folder list is loading at all, it is probably not a DNS problem, more likely something in the apache configuration.
Thanks for the awesome help. well i guess, it is not. tehre are other clients sites hosted on our server and only our website got screwed as soon as we updated the DNS due to a single domain 'calling" 2 servers. meanwhile, still not fixed.
still not fixed? Re-reading, I think I more fully understand your issue now. Is WHM#1 going to remain? WHM#2 is a new server just brought online? I can resolve ns1-ns4.supremeresellers.com from one of my connections, but on another I can only resolve ns3 and ns4. If possible, you need to have one of them be the master, and the rest accept the DNS updates from it (or copy the same configuration to each ns1-ns4). Here is what a more common setup looks like domain.com NS ns1.domain.com domain.com NS ns2.domain.com domain.com NS ns3.domain.com domain.com NS ns4.domain.com ns1 A IPserverA1 ns2 A IPserverA2 ns3 A IPserverB1 ns4 A IPserverB2 domain.com A IPserverA1 domain.com A IPserverB2 this will automatically round robin between IPServerA1 and IPServerB2 for domain.com requests.
have changed everythinng like you said. I assume that i still maintain all ns1-ns4 on my domain control panel. and yes, we decided to maintain 2 WHMs from 2 servers. should i do the same on the other server? with all the IPs according to the server IP? i bet i got to wait for it to propagate also
Yes, the dns should look like this domain.com NS ns1.domain.com domain.com NS ns2.domain.com domain.com NS ns3.domain.com domain.com NS ns4.domain.com ns1 A IPserverA1 ns2 A IPserverA2 ns3 A IPserverB1 ns4 A IPserverB2 domain.com A IPserverA1 domain.com A IPserverB2 On both servers (technically, all four ns1-ns4 servers) And the domain control panel itself should list ns1-ns4