It is 1-(866) 785-2636. I called a few months ago, and things seemed to improve after I called. Basically, I just asked what I could do to improve my performance. They didn't tell me anything I didn't already know, but I think that they might have tweaked something in my favor. Don't know. It sure didn't hurt, though. It is possible that just letting them know that you are actively trying your best, may earn you some points.