Does anyone else think some of vB staff are rude?

Discussion in 'vBulletin' started by JPMiddleton, Jun 9, 2011.

  1. #1
    I actually love the product, and 1 or 2 of their staff have been very helpful for me in the past, but there are a few of the staff that post on the forum that are rude, abrupt and really quiet abrasive in their replies to requests for help.

    I appreciate they may get the same questions over and again, but they are doing their job and don't seem to understand they should be polite to the people that ultimately pay their wages.

    I should add, that I am not necessarily talking about their replies to my questions, more in general.

    So frustrating.
     
    JPMiddleton, Jun 9, 2011 IP
  2. Sp32

    Sp32 Peon

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    #2
    I found one guy to be a complete idiot, I treated him with respect, my problem was completely reasonable and wasn't an easy problem to solve yet he treated me very badly. For this reason I don't rely on vbulletin staff anymore.
     
    Sp32, Jun 10, 2011 IP
  3. Cucumba123

    Cucumba123 Well-Known Member

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    #3
    Report him to the boss and get his ass fired. I've been in a situation where a HostGator staff wasted one hour of my time and I remained unhelped so I reported him.
     
    Cucumba123, Jun 12, 2011 IP
  4. Brandon Sheley

    Brandon Sheley Illustrious Member

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    #4
    I've not had any problems with the vBulletin staff that wasn't my fault to begin with.
     
    Brandon Sheley, Jun 12, 2011 IP
  5. masterrio

    masterrio Well-Known Member

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    #5
    my experience with vb staff has been nothing but amazing. They were never rude and some times patient enough to hear all the story before replying to.
     
    masterrio, Jun 14, 2011 IP