Hi lordafitch I answered your question concerning this matter in another post yesterday, http://forums.digitalpoint.com/showthread.php?t=2130775&page=25#post16966058 My team had replied to your emails, explaining what was happening with account. This was done as a security measure, as you were receiving funds far beyond your average transactions. We need to crosscheck these to make sure your account is not being targeted for fraud. You must understand that this is done not only for our benefit but yours. This measure helps to minimize risk. Your matter has been escalated, and for this instance repeated contact does not advance the matter but rather creates delay and slows down the process. Please refrain from contacting our customer support. They will contact you once they have more information. In addition constant spamming goes against our user agreement, please refer to section 6.2, https://www.alertpay.com/en/agreemen...0Not Allowed Cheers Sean