I met someone on another forum that offered to invite 110k friends from many facebook accounts to my facebook group for $150 and he would provide proof in the form of screenshots within about 5 hours. After some discussion I paid him the $150 through paypal and then tried to reply to his message and it said that he could no longer receive PMs. I went to sleep and woke about 10 hours later and still couldn't message him and had not received proof so I filed a paypal dispute right away. After he saw the dispute, he said he would send me proof and a few hours later sent me 1 screenshot of about 3k friends highlighted to invite to my group. No other screenshots or proof were provided. He then sent me messages saying that I am a scammer and he is contacting paypal to make sure I don't scam him and he even threatened that if I try to "scam" him he will come to my apartment and I'm going to "get a shock". He escalated the Paypal dispute to a claim and sent them messages saying that if I had wanted proof of all the screenshots for all the invites that he would have charged $400. He claimed that since my group had gained 2500 friends in the last 24 hours that it was proof he invited all his friends, but my group is very viral and had gained 2800 new members in the 24 hours before I started talking to him. Thanks for reading all of this and I hope that anyone with experience in this type of situation can give me advice about what to do and let me know what my chances are of winning this!
just wondered how you believe in this 110k ? and do you have something like contract with this person, in basis of what to refund your money ?
You should call Paypal and talk to a human who can tell you how to proceed and what documentation you need to file with them.
No we had no real contract. He sent me an invoice before I paid and it said that he would provide proof but there would be no refunds. He didn't provide proof so I want a refund. What should I say? Should I mention that I am considering doing a chargeback on my credit card?
I would simply explain the situation: you disputed a payment because you did not receive the promised services and that the other party has escalated the dispute. Have the details and transaction numbers on hand so you can provide that information too. Calmly explain that you did not receive the promised services and that you were wondering what you needed to do to resolve the dispute in your favor. Save the chargeback information until it looks like there is no way to resolve the issue through PayPal.
If this was in your paypal account, then paypal will not care, they do not support refunds on not tangible goods. If you drew the funds off of a credit card via paypal, then you can file a dispute with your credit card...
The only way to get funds returned (if not through your credit card issuer) is... "Service not provided". PayPal will not accept any other claim as a reason to refund. Even if they do not rule in your favor... you can escalate further and just keep saying "Service not provided". It will be up to the merchant to prove they did provide said services. That said, to prove intangible services were provided they will need to provide them to show evidence of it... which means you then got what you paid for... and if they don't you got your refund.
"Services not provided" or "product not delivered" ... and the merchant "DIDN'T" you'll get your refund 100% of the time.
Are there any money back guarantees after you bought this stuff? If yes, then there is a possibility to get your money back.. Just present that proof on paypal... and if no, then just move on.
I think if you tell paypal service was not provided they freeze the other persons account. This should make them want to settle the matter and show that they actualy did the work.
I called PayPal and spoke to someone about it and she said that if there is about a 50/50 chance that I'll win because they don't have buyer protection on virtual stuff. I did file the dispute as Service Not Provided or whatever and I sent them the whole story along with screenshots of the messages where he said that he would provide screen shots as proof of the service. I asked what would happen if I did a credit card chargeback and she said that would close my paypal claim because you can only dispute it with PayPal OR your credit card company, but not both at the same time. I wonder if they make any type of note on your claim after you call them. Does anyone else have any other tips or advice? Thanks for the help!
Paypal usually sides with the buyer, not the seller. I think you have a good case if you can try to prove that the seller did not deliver what was promised upon.
Actually you're both wrong. In disputes, both the buyer & the seller can select from a variety of dispute choices... none (but 2) matter. PayPal will not get involved in any quality of service or product disputes... it matters not if something was not provided as described - all that matters to PayPal "was it provided?"... everything after that are all semantics. If the product was delivered - and the seller has proof of that - that seller wins... if no proof the buyer wins If a service (or an intangible good was provided) - and the seller can show something that proves an exchange occurred (a link service was offered or a link as an intangible product was provided) and the seller can show some kind of evidence the seller wins. But the #1 thing in PayPal disputes is selecting the correct dispute item... no matter what the claim (including the above) if you select the wrong dispute... all subsequent responses are canned and PayPal gets paid (assumes the seller wins). All that matters: "service/product was not provided" - buyer wins 100% of the time "service/product was provided" -seller wins 100% of the time So long as you selected the correct dispute item... if a seller DID NOT PROVIDE but the dispute selection was other than I noted... seller wins. BTW... in my eye opening dispute as a buyer... on a subscription for a link service the seller claimed I didn't pay for the subscription... but PayPal did collect the money... the seller cancelled the subscription and I disputed I wanted my money back... PayPal sided with the seller... because the seller "PROVIDED THE SERVICE" and I wasn't disputing that... clearly PayPal's records showed I paid but because my dispute didn't fit "service not provided"... I lost... I therefore escalated this up a level and won... clearly because I can't dispute a transaction that was never made... the fact I could means the seller was in error.
Well this is clearly fraud and the guy who you were talking to is obviously involved in some sort of hacking that breaches DPA. Launch a dispute and should the guy not reply, escalate it to a claim after a few days to directly dispute it with PP. In PayPal, the disputer often wins and gets their money back so I think you should be fine. Just tell them you ordered a service and it was not received. Good luck
The great thing about that (as oppose to the credit card chargeback route) there is no reversal on a PayPal decision (normally). In the case of your chargeback with your card issuers (if you went that way) PayPal will re-dispute your dispute and attempt to recover the fees because the loss effects their chargeback rate which effects everything from their merchant rates to retention of services.