I'm in the process of becoming a Clickbank vendor and need your opinion about deleting a customers email address from my list when they ask for a refund. My plan was before I send each customer to the thank you page, I'd ask them to opt-in to a "paid-customers list" so I can offer other related products in future. However, if that customer asks for refund with the 60 days, should I manually remove the buyers email from my aweber account or just leave it? (I'm just concerned that they may be serial refunders)
I remove them unless they made multiple purchases and are only refunding one, or if they have good reasoning (like a double purchase ) In my opinion, it's better to not make a sale than get a refund or chargeback. So I manually remove them from aweber.. I also started with 2 lists. One for pre sales, one for customers. But after a while I realized I had many many doubles in the system. The same people that sign up for the pre-sales list are on the customer list. So eventually I did away with the customer-only list because of the aweber charges.