Do NOT use Tygo

The line is too fine to see sometimes. It's all about perception and legalities.

 

Can't quote me on saying whats right or wrong for commercial as it is a fine line however many sites are listed with adsense and other advertising. It has something to do with value, this forum is a community it has value other than to make one person tons of money by selling goods.

 

That is actually the best definition for what makes a non profit organization that I have ever read. Makes a lot of sense

 

This is Hugh Elder President/CEO of Tygo.com:

I thought I might respond to the gentlemen who is upset with his ROI on Tygo! we are a new search engine and directory who are moving at a rapid pace and getting alot of raved reviews . However when asked we tell everyone who is using Tygo just that and they all for the most part understand. You have to look at the overall picture, its a good link back from the directory and your able to get top keywords before they are taken at a great price! also be able to keep those keywords with unlimited clicks and avoid click fraud as long as you want without getting outbid!

The only customers who express what this gentleman is saying seems to be affiliate sites where they want a quick return ( which we understand because that is their business). We explain we cannot give them a huge return right now but maybe in the very near future. But you are getting great service from a great new search engine and directory at a low cost. The way most look at it are top spot is $25.00/mo. unlimited clicks that in itself is a good deal.

Anyone on this forum who wants to email us at support@tygo.com we will send you a $250.00 FRP card for you to use? FREE. to use towards whatever you want.

Sincerely,
Hugh Elder

 

A low ccp on any keyword has a great ROI. If you can buy clicks at a discount then that is great. If it takes longer to deplete your account then fine, your ad may run a month or two longer than you'd thought. Bad ROI from Tygo would mean that you would be a victom of either click fraud or that they are serving untargeted keyword ads and they do not convert to sales.

 

Their main directory page has a PR of 6.. Actually may be promising. I actually couldn't find a place to attempt a free submission for my non-commercial site, it looks like they're all $20 to submit to the directory.

 

Upon finding the directory for your site and clicking the add url link you will see two choices. Paid inclusion and Non-commercial Free inclusion.

 

Tygo is one of the directories which, in my testing, actually processes links in the free-submission queue.

 

I personally hate paid submissions - as your engine - especially a small one - needs my submissions to even be valuable... without the data - there is no reason to visit an engine. I am cool with advanced services that are paid - but everyone should be able to submit for free - even if their site gets ranked very low. Enivitably if they end up with a large enough DB and they play their cards right - they will make money.

 

Hi Nick/Tygo, I'm wondering if this is still considered an American-market-only company, or if you - like Google and others - are spreading physically to the rest of the world. I ask because you seem a little hard(-er)/slow(-er) to reach from Europe.. Maybe it's just my imagination

Also I had trouble submitting a subdomain (somename.domain.com), but I don't know if that is a problem or not

 

You shouldn't have a problem submitting sub domain names to Tygo. If it is a spammy sub-domain thats another subject

The reason for the paid submission is because the free submission gets backed up way too much and some people want exposure sooner than later. To top it off, its a one time fee and not a yearly fee.

Become an editor, help build the directory. If more editors are helping out then the time taken to approve free listings will be much quicker.

Nick

 

...After a rep from Tygo refused to pull my link. Read the correspondance unedited (except to remove redundancy) below. This is ongoing from today - 10 october 2005

Yes, I got pulled in - not a proud moment, but like I write to Hugh - I'm pretty sick and tired of the urchins on the web. I am at a loss to understand why it even got this far. How tough is this??

--machiner

#########begin correspondance###########
Mr Elder,

After I received a blatant refusal to rectify a situation with my
listing at your company's search directory I did some searching on the
web. I saw on the Digital Point Forums that someone had trouble at
your directory and then I noticed that you chimed in, following Nick's
appearance, to offer assistance.

Unfortunately I believe your assistance, or the direct involvement of a
manager, is necessary again.

In this email the lines below this greeting are my last response to a
customer (service) rep you have in your employ. What started out as a
simple request has turned into a rediculous game that frankly I don't
have time for.

In conversation it is paramount to use words and phrases that your
conversant understands, in this case insults seem to be the norm. I
got my digs in this last time as you can see, but I'm no child and will
not parcipitate further. Occassionaly frustration throws cautution to
the wind.

It is a simple matter to remove a link from a directory. I know that
you are serious about your company - were it me heading up a search
directory I would make sure that its contents were relevant. As well,
I would see to it that my HR department hired competent mature
individuals. I daresay that in this case, as is wont to happen,
someone has slipped through the cracks.

Thank you for reading this correspondance and I trust that somewhere in
your company there is an individual willing to take on the role of
responsible leadership and see to it that this situation is resolved
immediately.

I apologize for my lack of diplomacy - but am completely fed up with
the urchins that that seem ubiquitous on the web.

Regards,

NAME




Begin forwarded message:

Date: Mon, 10 Oct 2005 17:09:49 -0400
From: me>
To: "Tygo Support" <support@tygo.com>
Subject: Re: remove my irrelevant link, please


Oh, my goodness -

You know - it's unintelligent, badly-trained, and irresponsible people
like you that have a decided lack or reading comprehension and cooth
that are the perfect example of who not to allow to answer email or be
in customer service. You give it a bad name. I started my request off
well enough, and even kept my cool when I received a sophomoric
response from you. No matter, I have your CEO's contact address and
all further correspondance with your "company" will be with him.

Email headers are terrific and there is already a precedence for your
obnoxious behavior in forums. I'm sure Hugh Elder will be happy to see
his company represented this way.

Have a terrific day.

Regards,

--NAME



10 Oct 2005 13:22:26 -0700
"Tygo Support" <support@tygo.com> wrote:

> Thank you for your kind remarks. When you decide to send us a proper
> email asking us kindly to remove your link! Rather than bashing our
> directory then we will take you seriously because right now we are
> hoping you are a 5 yr old boy because that is the way they talk! Tell
> your father to write the next email! Good Luck to you!

--Original
> Message-- From: machiner<me> To: "Tygo Support"
> <support@tygo.com> Subject: Re: remove my irrelevant link, please

> Are you kidding me? Do you even know what you are talking about?
> You're wrong -- I have never heard of Tygo, nor would I have
> submitted my link to your directory. I have a listing of every single
> website/directory I submitted my site to starting in 2002. Tygo is
> absent from that list. My listing is probably in your directory
> because your bot doesn't obey robots.txt files. Just another rouge
> directory dirtying up the web for everyone else.
>
> Basically what you're saying to me is that you could care less about
> customer service and you are refusing to remove my link from your
> directory. Is this true?
>
> Why don't you just remove my link. How hard can it be?
>
> Not one website I have contacted has refused to remove my link - you
> are the only one.
>
> Refusing to comply only shoots your directory in the foot. Sounds
> like you have no idea about how Google and other major search
> directories work.
>
> Ah, well - it's your directory that contains an erroneous link. If I
> had a directory I would make sure that its contents were continually
> updated and relevant. But then again some people just like to fail.
>
> Thanks for nothing. Maybe your directory will be around in 2 or 3
> more years maybe it will not. If it isn't I can certainly understand
> why.
>
> --Brian
>
>
>
>
>
> On 10 Oct 2005 11:46:09 +0100
> "Tygo Support" < ">support@tygo.com> ; wrote:
>
> > Firstly we do not get any feeds from DMOZ, we have our own spider
> > that spiders the net. The only way that got in there was maybe 3 or
> > 5 years ago when someone put it there. Thanks, Tygo Staff


My site, MadCarter's, has been out of the hemp/hippie
> > business for almost 2 years.
> >
> > If you get your feeds from DMOZ I have already been removed, months
> > ago, but their propogation is terrible.
> >
> > If you would, please remove my site - listed on the following page"
> > http://www.tygo.com/Dir/Shopping/Niche/Hippie
> >
> > as it is erroneous and no longer relevant.
> >
> > Regards and Thanks,
> > NAME - owner, MadCarter's
> >
>

 

This is the last of our correspondance - I got this email about 20 minutes ago.
##########################
Hugh,

Thanks for taking the time to read and respond to this. Unfortunately this happens all too much although it is sensless and unproductive.

I commend your pro-active nature and wish your directory and company success.

Regards,
Brian
MadCarter's, A Debian GNU/Linux rag

On 10 Oct 2005 15:05:14 -0700
hugh@tygo.com wrote:

> Brian, I appologize for the emails that came from our customer
> support staff. Unfortunately I don't know who it was since they did
> it without adding there name. This is not the way we do business, I
> will look into this and get to the bottom of it. I will have your
> link removed immeadiately and I again appologize for my staff I do
> not tolerate this type of response. Let me know if I can be of any
> help in the future. Sorry again. Hugh H Elder President/CEO
> Tygo.com

 

Hmm which one of the Tygo guys is this (I have met them in San Jose). heh

 

that's the dude I've met

 

Well I just had a go around with Tygo. After I submitted for something like a $25 directory listing, they put over $2k in charges through on my credit card, claiming it was for monthly fees for something like the last year and a half.

I called, their response was that I'd signed up for the service and that was that (I don't sign up for monthly directory fees ever. If I had, I'd have caught it after the first monthly billing). Their response was that they were sticking to the charges, no discussion. I told them I'd do a chargeback, whoever I spoke to told me that if I did so, they'd just put the charges back through again. At that point I hung up (pretty clear we're done talking when they're talking like that).

I just got the charges reversed by the credit card company. Given Tygo's response about putting the charges through again I actually cancelled the credit card.

Maybe they'll be at WMW again this year (not actually paying for a booth mind you, just hanging out at the elevators and the lobby trying to get customers) and I'll be able to stand beside them and provide my viewpoint.

 

Doing the chargeback was the best idea. The customer always wins when you do this. They can try and run it again all they like, but in the end you will ALWAYS when.

Did you ever sign anything? If not, you are in the clear 100%. Actually even with a signature the merchant nearly always loses.

I would not have cancelled the card though. You probably knocked a good 20 points off your credit score by doing that.