Do not use Spinikr hosting service!

Hello,
I want to share the frustrating hosting service I had recently.

Around the month November, last year I bought a reseller hosting from Hosting Cove for one year. Everything was going well, I even received an addition bonus of disk space and bandwidth from them. Once the hosting cove service went under Spinikr things changed.
I was using the reseller account to provide free hosting service. A few months ago I received a notification (they opened a ticket) that an account was violating their rules. I told them for what I was using the reseller account and if they had similar future problems they could terminate any account. I didn't received any replay, so I considered we had an agreement and/or they approved that.
Two weeks ago they closed my reseller account with the reason of accounts that were violating their rules and charged me a fee without any reason. At this point they disagreed anything we talked before, the support was very poor and slow. After several requests to reopen my reseller account and mentioning that it will not be used anymore to provide free web hosting, but for personal use, they just ignored my messages. I even told them, I was going to give a bad review if they was not going to cooperate somehow, but their arrogance was over the limit. My sites are offline for 2 weeks and they don't care about it at all, they just ignore.

Bottom line, if you are looking for a reseller hosting service, make sure to avoid Spinikr.Ignore them before they will ignore you.

Hope it helps.

 

One way communication does not ever, ever constitute an agreement or contract. Not really sure why you would think that. It's possible the email/ticket was lost, etc. You should have pressed them for a reply and not have just assumed they received your email.

 

It was a ticket and nothing was lost, they just didn't bother to reply.
It isn't such a big deal for a hosting provider to close sub account which violate their TOS, in fact they where doing it. The other tickets title was, "account number C1111111 closed". That was an other reason I assumed they accepted what I said before.

 

Actually it is a big deal. Most hosts will not touch YOUR clients. In fact, it's extremely bad business practice for a host to have any interaction at all with a reseller's clients. Of course if you work something else out with them, that's an entirely different story. But yes, it is a big deal.

 

If you see that the hosting provider ignores you and doesn't want to cooperate, better make a backup of your site and move them to a stable company.

 

Apart from the absolute sense made by WSWD, you told them to close any account if it happened again, and they did. Your customer, your account, your problem. By your previous email and what you said to them it was obvious you weren't interested in policing your own customers. That being the case when the issue happened again they closed the only account they had a contract with - yours.

I don't see why you have to come here and whine about a hosting company who simply followed your own instructions to the letter. Just because you don't like what they did it's not a good enough reason to attempt to damage an hosts reputation. You only have yourself to blame for what happened.

 

That is what I wanted to say.
some companies are best when you are gonna pay ,But the worst when you need them.
good luck

 

That's true, but I don't think that applies here. The problem here is a bad customer who isn't willing to take responsibility and them blames others for their own failings. It's that pathetic lack of awareness, blame everything on everybody else, take no responsibilty attitude that's over-prevelant in too many people who seem to think the world owes them a living and who come on here saying company is bad because it doesn't pander to their own lack of substance and fibre. If he'd taken responsibility for his clients that wouldn't have happened. The fault is entirely his own. Nothing to do with his host.

 

Yeah.
I hope we hear from the hosting provider too.

 

Seriously?

It is obvious you didn't thought before typing this message. Of course I was managing all the users as better as I could, but from the cpanel it is kind of hard to check everyone what it is hosting or what it is doing.

And in that case they probably lost more than one customer.

I was asking myself about you too

That's why the review exists, to express your own experience about something. It is up to the readers to do whatever they want. Ever thought about this?

Bottom line, the support of any service should make thing very clear and not let them to be understood from the customer.

 

Too late. I was going to buy a VPS from them. By the way it was a $30/mo reseller plan.

 

Thanks for review and warning

 

Sorry to hear about your experience OP. It would be nice to have a response from the company in question.

I do feel it's fair to say that if your version is factual, that it's not all professional to behave that way and definitely not good business practice, especially if it's your first abuse complaint with them.

 

Greetings All

Unfortunately Google Alerts its not always on the ball.

This user is forum hopping: http://www.namepros.com/web-hosting-discussion/795963-do-not-use-spinikr-hosting-service.html

Most of the information in the above link will address this customers complaints.

edit*

This is absolutely, totally incorrect.

Regardless, whether someone pays $1 or $100 each customer should get the same quality of service, as well as us allowing the same tolerance for incidents that may arise.

 

What info? About you confirming how do you ridiculously show yourself?
Too bad you bumped this thread.