Hello, Need some opinions from DPers with regards to my issue.. I asked a coder in DP to code a desktop tool for me and paid him already. He delivered the tool to me after many times delay from agreed timeline. However, the tool is still having problems/errors which can't make it works at 100%. He keep promised to fix the errors, but everytime he sent the 'reworked' tool, still having errors. Now it's already more than one month this issue drags me to no where and i'm sick with this coder already. When i asked for a refund, he said he won't give me refund because he did the job already, and sent the code to me already..but, the tool is not working 100% as per requested. So, what do you guys think? Do i have rights to ask a refund for this? Thanks for advice.
If you didn't get that tool working 100% correctly you have full rights to get the refund. You can make dispute if you have used PayPal.
Had you signed up an agreement before getting this if yes please read about this refund policy if not you have 100% right to ask refund note-he also used his time to make this application so better ask him a part refund
If you don't wonna have any problems in the future, with some guys like this. Just write a simple contract. It helps you with things like this.
Honestly, I think you should get a partial refund for getting a script that is having errors. If it doesn't work at ALL, then of course a full refund is enact. I would report it to Paypal, chances are they will be in your favor considering it being an intangible good. But be sure before going to Paypal to discuss things with the coder and make him aware of what you are prepared to do.
Actually, PayPal has no BUYER protection for intangible goods. And, unless there is a contract stating otherwise, you should get a full refund. The product did not work as it was supposed to.
Good respond from all you guys. Thanks for that. I'll try to ask for partial refund, considering his time spent on this. And i'll ask him to look into this thread as well, so that he knows i'm not trying to scam him. In term of agreement, no, i don't have any. In fact, he had refunded me once (not full payment) but after few days i sent back the money to him and ask him to fix the error. I did this because i just want to be fair to him and he promised to do it in two days. Now again, almost one week is over (on top of a month delay) and still i can't get the toll 100% works as intended. And the last thing (yesterday) he told me, the tool is working perfectly without error on his side. On my side, it is not. Maybe, it's big mistake for me to send back money to him after getting refund from him. Try to be sincere always not a good thing to do when you are online, i guess. Regards.
I think you'll have to chalk this one up to experience. At least the guy isn't ignoring your requests for revisions. Next time, work within a contract. You may want to withhold 25% of the total project cost until you get revisions done the right way and within your time frame.
Please let us know how the situation resolves itself. I think you have been trying to fair with the developer and a partial refund should be given. That way the developer will be paid for the work done and you will be compensated since you will probably have to hire someone to finish what he started.
In the end mate, this is often the downside of doing business online. If I were you I'd suggest somewhere like elance for scripting needs. They have a better feedback system then DP.
Without knowing what was requested, the path this project took and what the end result looks like, it's hard to give an answer. But there are really only two causes of this. A) You and the programmer were not on the same page and he got tired of reworking the script while trying to figure out what you wanted. Then he finally packed it, figuring you should just take a hike since you got your $x worth of work out of him. B) He is a noob who had no business offering programming services, took a project over his head and tried to learn how to do it along the way. Either way, I would definitely name him in this thread.