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Discrepancy in clicks!

Discussion in 'Digital Point Ads' started by aqua12, Dec 3, 2015.

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  1. #1
    Hi,

    I tried contacting you folks via twitter, but received no response.

    Here it goes...

    It appears that none of the claimed clicks ended up reaching the destination. I would share the screen shot, but I choose not to do it publicly.

    We have 3 tracking scripts installed, including mixpanel, luckyorange and google analytics.
    Luckily, none of these had reflected any clicks coming from your forum.

    Moreover, the banner that has been attached to add is not being displayed at all.
    Again, I'd rather not share the screen shot with the rest of the world.

    We would like this issues straightened out please, or our Paypal account credited.

    Thank you.
     
    aqua12, Dec 3, 2015 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    If you are attempting to track clicks based on referrals by domain, that is going to fail in your case. Your destination URL of your ad is not secure, and the referral would be coming from a secure site (our site is HTTPS-only).

    You can read up on how browsers don't pass referral when clicking a link from a secure site to a non-secure site: https://en.wikipedia.org/wiki/HTTP_referer#Referer_hiding

    Doing that is how the HTTP protocol is designed to work: https://tools.ietf.org/html/rfc7231#section-5.5.2
    There are a couple ways to work around that... either use HTTPS for your destination URL (and any redirects in the chain), or create a unique URL for your ad by appending HTTP parameters (for example http://yourdomain.com/landingage?ad=identifier), which would allow you to see it in your web logs.

    As far as banners not being served with your ad, I assume you are talking about this ad as it's the only one on your account: https://advertising.digitalpoint.com/advertiser?action=createad&ad_id=10672

    That ad has no banner images uploaded yet. If you upload banner images, make sure you Save the ad, as no changes to the ad are committed until you save it.
     
    digitalpoint, Dec 3, 2015 IP
  3. aqua12

    aqua12 Active Member

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    #3
    I did exactly that: "or create a unique URL for your ad by appending HTTP parameters (for example http://yourdomain.com/landingage?ad=identifier), which would allow you to see it in your web logs."

    If you take a look at the structure of the url, you'd notice utm-source:digital-point. I can assure you that only 3 clicks had gone thru.

    In regards to banner, it has been uploaded multiple times, in fact I can see it in the admin section.
     
    aqua12, Dec 3, 2015 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Any chance you could send a screenshot of what you are looking at where you see the banner images? When I look at your ad, I don't see any.

    As far as the click tracking, your ad is using a Google shortened URL, which shows the URL that our server passes users to, received 16 clicks:

    https://goo.gl/#analytics/goo.gl/3cvc8k/all_time
    Code (markup):
     
    digitalpoint, Dec 3, 2015 IP
  5. aqua12

    aqua12 Active Member

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    #5
    Sure. I'll pm you with link to screen shot.

    thanks
     
    aqua12, Dec 3, 2015 IP
  6. aqua12

    aqua12 Active Member

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    #6
    Here is what mixpanel reports are displaying http://screencast.com/t/MNJIexy2HBmb
     
    aqua12, Dec 3, 2015 IP
  7. aqua12

    aqua12 Active Member

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    #7
    Is this going to get resolved anytime soon? I re uploaded the banner several times over and yet again the ads were being displayed as text only!
     
    aqua12, Dec 4, 2015 IP
  8. aqua12

    aqua12 Active Member

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    #8
    We would like to request a refund please!
     
    aqua12, Dec 7, 2015 IP