Disable 2FA on my account

Discussion in 'Support & Feedback' started by papa_face, Aug 24, 2017.

0
  1. #1
    Hi

    I've been forced to register another account on here purely as I'm not getting a response on Twitter.

    Please could 2FA be disabled for my account that I have held here since 2006?

    My profile is here https://www.digitalpoint.com/members/papa_face.48266/

    Mods please PM me to discuss further.
     
    papa_face, Aug 24, 2017 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Sure, you would just need to prove account ownership somehow first.
     
    digitalpoint, Aug 24, 2017 IP
  3. papa_face

    papa_face Notable Member

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    #3
    Ok please let me know how.
     
    papa_face, Aug 24, 2017 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Not sure... that's up to you if you are unable to do it the normal way (with your username, password and 2FA code).
     
    digitalpoint, Aug 24, 2017 IP
  5. papa_face

    papa_face Notable Member

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    #5
    Can you email the email address associated with the account and I'll reply? Not sure how else to do it...
     
    papa_face, Aug 24, 2017 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Haven't used emails for many, many, many years myself...
     
    digitalpoint, Aug 24, 2017 IP
  7. papa_face

    papa_face Notable Member

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    #7
    Ok so what do you suggest?
     
    papa_face, Aug 25, 2017 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    I'm not sure... what happened to your cell phone (or whatever you used for 2FA)?
     
    digitalpoint, Aug 25, 2017 IP
  9. papa_face

    papa_face Notable Member

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    #9
    I got a new iPhone and totally forgot about my google authenticator only after I'd got rid of my old phone. The previous auth info isn't recoverable. DP isn't the only place I've had to get 2FA removed from.
     
    papa_face, Aug 25, 2017 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    It should be done. Let me know from the other account if it's working for you.
     
    digitalpoint, Aug 25, 2017 IP
  11. papa_face

    papa_face Notable Member

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    #11
    Sorted, thanks!
     
    papa_face, Aug 25, 2017 IP