So today another 3 domains expired and again the sites went offline for a hour. Why do directi not have an auto renew service like all other registrar's? Well I though I would have a chat with their live help and see if they was planning to impliment it. Here is the conversation for you to laugh at... Simone : Hi Nick Nick : Hi Simone : How may i assist you ? Nick : I have a question about domain registration renewal Nick : do you plan to impliment an auto renew function into your system at any time? Simone : Yes sure Simone : Are you a Reseller with us ? Nick : yes Simone : Can you please give me your Reseller ID ? Nick : xxxxxxxxxxxxxxxxxxx Simone : Thank you for the information Nick : but you did not answer my question? Simone : We do have a Auto Rwnew feature with our system Simone : *Renew Nick: Where do I find it please... as I have looked but cannot find it, and I need to set all domains Simone : Well, the Registry has a Auto Renew for the Domains Nick : So where do i set the auto renew on YOUR system? Simone : Well Nick this feature is available to us from the Registry and so we have this for all the Domains Simone : You will not be able to explicitly specify this , it is already available for All the Domains in the system Nick : So if it is available... why do I have to keep logging in and manually renewing my domains?> Nick : for example.... I have 3 domains expire today, the sites went offline and I have to manually log into your system and renew them. Nick: So how do they auto renew? where in the Reseller Club do I set a domain name, so that on the date of expirey it renews automatically for me without having to do it myself! Simone : Nick, you need to do this because the system does not automatically track that the Domains that have expired, you will need to do it yourself Nick : so, back to my first question.... Do you have an Auto renew service? Then the answer is NO? Simone : nick, the Auto Renew Service that you are referring to is not available Simone : In case if we consider the other scenario if this feature that you have mentioned is available then all your Customers Domains will be renewed automatically Nick : correct..... do you know that the Reseller Club is one of the few largest Domain companies that do not offer this service? Simone : Hence, there can be a possibilty Simone : that your Customer does not make the payment to you Simone : since his Domains are automatically renewed Nick : not really, because if a domain is on Auto Renew and they do not have sufficient funds in thier account the obviously the renew order would fail! therefore it would not renew Simone : yes definitely Nick : ok, So do the Reseller Club intent to have this feature in the furutre? Simone : Nick, i have noted your suggestion about the Autop Renew feature that you are referring to l will pass the same to our Management Nick : ok thank you. Do you have an email address that I can spend a specific request to? Nick : send* Simone : Yes, you can definitely mail in at Nick : ok thank you very much for your assistance Simone : Welcome Simone : Is there anything else, i can assist you with ? Nick : No thank you Simone : Good Bye and Have a good day Nick : you too Simone : Thank you So I went from "Yes we have it in our system" to "Yes the registry has it" to "Yes we have it for all our domains" and finally to "No we dont have it"!!! There is nothing like support knowning their business Doughnuts!!!!!!