Different Terms by Account Class

Discussion in 'Optigold ISP' started by tbohen, Jun 2, 2005.

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  1. #1
    I want to set more stringent terms for holds and past dues on our discount account class, how do I do this? Thanks
     
    tbohen, Jun 2, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    The thresholds for holds and past dues are per account type (under Accounts Preferences), so they would need to be assigned to a special account type.
     
    digitalpoint, Jun 2, 2005 IP
  3. geokill

    geokill Peon

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    #3
    Now if you could put in a feature to send an email to an employee (or specified "admin" account for specific account types that would be really nice.

    Example: Top customer "a" is 15 days late, but I don't want him suspended. I also want to know if he's 16 days late somehow. I have this type set to 0 for holds and cancels, but with 1000's of customers they can go more past due than I'd like when we are busy. Normal customers only get a few days (if that).
     
    geokill, Jun 21, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    You can setup a server event (for example the "Put Customer On Hold" event) to simply send an email to you.
     
    digitalpoint, Jun 21, 2005 IP