Decent HelpDesk System?

Discussion in 'Products & Tools' started by nullbit, May 7, 2005.

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  1. #1
    I need a customer support system with a tickets, and knowledge base, live chat isn't necessary.

    So far the only one I've liked is Omnistar Live, but it seems slightly clunky.

    Any recommendations?
     
    nullbit, May 7, 2005 IP
  2. THT

    THT Peon

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    #2
    DNA Helpdesk?
     
    THT, May 7, 2005 IP
  3. nullbit

    nullbit Peon

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    #3
    Thanks I'll check it out.
     
    nullbit, May 7, 2005 IP
  4. riziko

    riziko Peon

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    #4
    I have been using Mantis (http://www.mantisbt.org) as a bug tracker. I also found OTRS (http://otrs.org) the other day which is a ticket system. Both are open source.

    Let us know what you end up using.

    Ross
     
    riziko, May 9, 2005 IP
  5. clubbin714

    clubbin714 Peon

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    #5
    clubbin714, May 9, 2005 IP
  6. conciseusa

    conciseusa Peon

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    #6
    I have been using eGroupWare - Enterprise Collaboration
    It has a trouble ticket system and lots more.
    Not sure how it compares to the others.

    http://www.egroupware.org
     
    conciseusa, May 26, 2005 IP