Hi, This is going to be vague but I'm hoping you will have a few ideas. I am using thrid party software on my site, mix of javascript, PHP and mySQL. This works well in general - but there are regular cases where users experience different results. So for example if this was a booking engine - users would get different prices. The probelm is that I (or the developer) can not replicate the issue, all works fine. So the problem must be related to the Users browser or security (anti-virus/firewall) settings. I have tried on a couple of occasions asking what the user has and in general its XP SP2 and IE6/7 - so standard enough. So the questions are how do I debug this issue? What could be causing the differences, are there javascript subtleties? Where should I start in trying to create the issue - what browser settings would affect javascript / security (other than enabling/ disabling)? Is there any command or software which a user could run to export their setting so that I could do a comparison? As I said it's all a bit vague but I'm hoping you can help. Thanks
This seems much more like a server side issue. It could be javascript, but the bottom line is its probably a bug in the 3rd party app. I would contact them, or look to other problems than browser settings, unless you have some reason to think it is a browser setting that you did not mention.
Hi, I am pretty sure that the bug is in the 3rd part app. The problem is we can't trigger the bug. It only happens to limited users - therefore my best guess is that it has to do with their settings or the manner in which they browsed the site. Unfortunatley we can't really traget the visitors and ask them to repeat the process - so I was hoping to see if there was a method to compare browser/security settings. Any better ideas on how to debug this? Thanks, Neil