For some reason, in my past due letter, the <DaysPD> variable comes back as 0. When I go to the customers info page it says "3 Days Past Due" in red font. Am I missing something? Below is how I have it setup... --------------------------------------------------------------------- Dear <FName>, We at ********** appreciate your business. You may not be aware that your account is reaching it's suspention date. As of today, your account is <DaysPD> days past due. Any account that is more then 7 days past due will be suspended. Ect.. Ect.. --------------------------------------------------------------------- Thanks for any help!!!
One thing I can think of would be if the customer's open invoices were created after their expiration date. The system knows they can't be past due when they had nothing to actually pay.
Your right. It was a test account that I made 4-5 days ago. I just now applied an invoice to it to test out the past due stuff. Thanks!
How would I get around this issue when importing a user? For example. I import 100 users. Some of them have experation dates before the day I import them. (Some are lets say already 3 days past due when I import them) Now that I have all my people imported I create all the invoices they owed before importing them. The people who were already due now have an invoice with a date ahead of their experation date. And when they get their past due letter it will say they are 0 days past due. Will I have to basically manually roll the invoice dates back on all accounts that are due before the date I import on?
One thing I can think of would be if the customer's open invoices were created after their expiration date. The system knows they can't be past due when they had nothing to actually pay. The same with me. !