Data protection compliance query for - customer identification procedures over the ph

Discussion in 'Legal Issues' started by Samc C, Mar 25, 2010.

  1. #1
    Hi we are one of the largest photo printing companies in the UK.

    Customers ring up to check on their order status, etc.

    We want to know, if we comply with data protection regulations when we ask customers questions to confirm their identity?

    We also want to know how many questions are we allowed to ask and what sort of questions are we allowed to ask?

    At present we ask 3 security questions on all incoming and outgoing calls. These questions can consist of the following:

    Order Number
    name
    postcode
    First line of address
    What the customer has ordered (Content of images)
    Email Address
    Telephone number
    Items in order

    Best regrads.
    Sam
     
    Samc C, Mar 25, 2010 IP