We've recently upgraded to the new Optigold 3.3.4 and I'm having some trouble implementing the CD signup files that come with optigold. Our previous CD signup worked fine, as it did not use CVV. When we turn on the Allow CVV and make it required, the CD signup stuff breaks. The 2nd step asks for the CVV code just fine and proceeds to step 3. I'm assuming there is nothing wrong here as it errors correctly if the code isnt entered. The rest of steps go fine until getting to the Complete Signup area, after this it will return a "CVV Empty" error. I did some investigation and between Step 3 and Step 4, the CVV number becomes empty in the hidden form tag between these two steps. I suspect the server isn't passing back the CVV code from step 3 to 4? I wouldnt rule out human error, there might be something i'm missing too like a setting or something Thanks for any help, Jason
The Optigold ISP Web Interface files that are installed with the Web Server Installation of Optigold.
I just tested and yes, the cvv works fine with the add.html entry point. I tested the cd.html entry point again and it is definately giving me the cvv empty error after the "Complete Signup" stage. I am working with a clean set of the html files fresh from the optigold web server install.
I've got some new and potentially helpful diagnostic information. We installed the optigold stuff back in 1999 and we've not upgraded since. At that time everything worked as it should including the customer myaccount stuff, cd signup, and web signup. We recently upgraded to 3.3.4 (a big jump in versions) and the cd signup stuff broke in two places that i've found so far. These two errors were fixed in past revisions. I'm seeing these two particularly... 1. From 11/24/99 MIME type of IEAK config file set to 'application/x-internet-signup' Reference: http://www.digitalpoint.com/products/isp/revision/1999.html 2. From 3/7/02 Fixed false error message about CVV being empty during online signup when it's required Reference: http://www.digitalpoint.com/products/isp/revision/2002.html I did not upgrade our server myself so I am uncertain if it was done correctly or not. Would these things indicate an incorrect server upgrade? Or would these things indicate an incorrect upgrade on the WSC machine? Thanks for the continued help, Jason
Hmmm... try reinstalling the Web files on the web server to make sure you have the most up-to-date set of format files (that could cause what you are seeing).
To make sure, I setup a trial copy of the optigold databases on a separate machine and put the web server on a separate machine as well, both with fresh installs of filemaker (5.0v3) and optigold (v3.34) alike and its still giving the CVV empty error message doing the CD signup. If you do a "View Source" on each page as it goes through the CD signup, the CVV data (field "Credit Card Issue Number") is fine until after the service selection screen. Any screens after that, a view source shows this field is empty. Visually, the error message shows after the complete signup button.
I turned off the "Require CVV" to test out the IEAK stuff, and it's still passing back just plain text into the browser with this separate fresh setup as well.
If you are using WSC, you can't set the mime type, so the file is going to be going direct to the browser (unfortunately). The only work-around that I know of for that would be to have the final submit redirect to Unlimited directly for the IEAK config file.
No, it should not be affected by WSC. One thing I'm confused about is you mentioned that it shows in the source on the page you select the services, but not on the page after that. I haven't looked at it in awhile, but I'm pretty sure the services screen is the last screen, so what's the screen after it that you are not seeing it on?
After the Select Services screen is the Select Dialup Number screen. The dialup selection page has the "complete signup" on it. It's handled by addform3.txt and addform4.txt respectively on the web server end I think.