Customer web interface not available

Discussion in 'Optigold ISP' started by James Taylo, Sep 14, 2004.

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  1. #1
    "Customer web interface not available"

    I must not have something turned on.

    An forum area for all error codes might be helpful...
     
    James Taylo, Sep 14, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Does the customer have an account type that is set to allow access to the customer web interface?
     
    digitalpoint, Sep 14, 2004 IP
  3. James Taylo

    James Taylo Peon

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    #3
    Yes, the customer has an account type that has an "X" selected on the Web Interface section under maintenance menu.
     
    James Taylo, Sep 14, 2004 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Do you have it setup so only Current customers can use it? (And if so, is the customer Current?)
     
    digitalpoint, Sep 14, 2004 IP
  5. James Taylo

    James Taylo Peon

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    #5
    Didn't find selection to restrict to current customers...

    However, since I'm just setting this up, all customers should be current.
    I just put in a test customer that matched the account type.
     
    James Taylo, Sep 14, 2004 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Did you verify the status of the account? They could be Pending for example if you use pending accounts.
     
    digitalpoint, Sep 14, 2004 IP
  7. James Taylo

    James Taylo Peon

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    #7
    Account shows "Current" and has type that is marked for acces from web.

    I've noticed a blank field between the "Type" and "Status" what is this?
     
    James Taylo, Sep 14, 2004 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    That's account class, and will not affect it.

    I double-checked and the account type and status are the only two fields that could generate that error. I would triple-check the account type (make sure there isn't a trailing space in it or something.
     
    digitalpoint, Sep 14, 2004 IP
  9. James Taylo

    James Taylo Peon

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    #9
    Interesting...

    I had the account type set to "39" (which was defined properly).
    I changed it to "Individual" and everything works.
    Must have been a string compare problem somewhere.
    Thanks.
     
    James Taylo, Sep 14, 2004 IP