Does anyone know of a decent open source customer help script? I like need to be able to have a customer click on a chat icon, after and during the chat, I need to be able to control the end user's pc.
Not sure if it does everything your looking for but we use this: http://www.dameware.com/products/dmrc/
Kind of, but I want it to be a web based application. So the user can click a button on our website, which will run a small program that allows us to remote control their machine, kind of like gotoassist ...