customer experience

Discussion in 'General Marketing' started by rikeshkumar, Jun 9, 2010.

  1. #1
    how ecommerce portal measures customer experience? what they are doing to improve this?
     
    rikeshkumar, Jun 9, 2010 IP
  2. candid

    candid Peon

    Messages:
    134
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #2
    By integrating web analytics tools with systems to capture leads or sales we can learn, in incredible detail, which sites visitors are referred from and which terms they were searching on. We can analyse their clickstream through the site to the outcomes we need.To meaningfully see what the web site is delivering to the business, we have to aggregate data and use dashboards that show the trends in key metrics such as unique visitors, conversion rates, leads, sales, sales value and repeat sales.
     
    candid, Jun 9, 2010 IP
  3. rikeshkumar

    rikeshkumar Peon

    Messages:
    5
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #3
    how can customer experience be measured without web analytics?
     
    rikeshkumar, Jun 9, 2010 IP