Customer Credit/Refund

Discussion in 'Optigold ISP' started by nanoburn, Mar 2, 2005.

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  1. #1
    I have 2 questions here that are related very closely.

    First question is about a customer that is wanting to suspend service. They want a refund for the un-used portion of their pre-paid account. How is this possible?

    Second question is how do i create a monatery credit for all current customers on a particular date.
     
    nanoburn, Mar 2, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    1. Prorate an invoice for their recurring services to the current date. That will set their balance due to a negative amount. If you want to credit their credit card, process it for the negative amount.

    2. You probably would need to import payments for all customers in order to do that.
     
    digitalpoint, Mar 2, 2005 IP
  3. nanoburn

    nanoburn Peon

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    #3
    how do i import payments for all customers?
     
    nanoburn, Mar 2, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    You will need to create an import file of course... but once you have that, you can do it under Maintenance & Preferences -> Import -> Import Payments
     
    digitalpoint, Mar 2, 2005 IP