Hello all, I'm developing a trouble ticketing system in CFMX 7, i.e. for users to report trouble with Internet-based services. The specifications call for users being able to post trouble tickets via both a web interface and via email. I'm assuming the best way to handle this with email is to use the POP3 interface for mail retrieval. What I'm struggling with, is in the case of a user replying to an existing ticket via email, how to separate/weed out the user's new text from the existing quoted text. It would be easy if everyone used Pine and had the same character at the beginning of each quoted line (i.e. ">"), but email is now text and multipart/html/etc. Further, the beginning of quoted text might read "On 5/10/07 me@home.com said:" or "Thus spake Some User:", etc. etc. Are there any custom tags out there (preferably free) for handling email in this fashion, i.e. to discern quoted text from new text? Also, any other custom tags, tutorials, etc. on other subject matter related to the development of my ticketing system would be most appreciated. Thanks!