Creidt Card Problem

Discussion in 'Optigold ISP' started by tbohen, May 16, 2005.

0
  1. #1
    Our CC processing is working fine for all other customers but we have some with a different account class when I try and run their cards I get.

    [Plugin Warning] Unknown Internal Error; WARNING: transaction may have completed!! Please check your Transaction batch.

    Any ideas?

    Thanks
     
    tbohen, May 16, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    What processing gateway are you using? Also, what version of Java Runtime do you have installed?
     
    digitalpoint, May 16, 2005 IP
  3. tbohen

    tbohen Peon

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    #3
    Verisign payflow pro, and how do I find out what version of Java I'm running?
     
    tbohen, May 16, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Should list it under add/remove programs.
     
    digitalpoint, May 16, 2005 IP
  5. tbohen

    tbohen Peon

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    #5
    I have two in add/remove, 1.2.2 and 1.4.2_05, but just an fyi this is happening on multiple workstations. And CC processing works fine for anybody without the different account class
     
    tbohen, May 16, 2005 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    I would uninstall both versions of JRE, then install 1.2.x just to make sure.
     
    digitalpoint, May 16, 2005 IP
  7. tbohen

    tbohen Peon

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    #7
    DONE, but now I get.
    The merchant login ID or password is invalid or the account is inactive.

    I did try an account without the different account class and it went through fine.
     
    tbohen, May 16, 2005 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    Sounds like you have different merchant settings for the different account class. I would double check it under Maintenance & Preferences -> General Preferences -> More -> Merchant
     
    digitalpoint, May 16, 2005 IP
  9. tbohen

    tbohen Peon

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    #9
    Yep that was it, thanks
     
    tbohen, May 16, 2005 IP