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Crazy Google Charged me more than my min CPC!

Discussion in 'Google AdWords' started by TatiAnA, Jun 20, 2007.

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  1. #1
    I was schocked to see my total cost in google adwords today. I tried to dig on the acct and found out that they charged me more than 5x my min CPC!!!

    I wonder what was going on there. Anyone experienced the same thing???
     
    TatiAnA, Jun 20, 2007 IP
  2. lorien1973

    lorien1973 Notable Member

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    #2
    min cpc or max cpc?
     
    lorien1973, Jun 20, 2007 IP
  3. kausik

    kausik Active Member

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    #3
    Never experienced that so far! Have you asked them ?
     
    kausik, Jun 20, 2007 IP
  4. TatiAnA

    TatiAnA Active Member

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    #4
    Not yet and i'm about to. they are crazy
     
    TatiAnA, Jun 20, 2007 IP
  5. Micromag

    Micromag Well-Known Member

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    #5
    min cpc or max cpc? [2]
     
    Micromag, Jun 20, 2007 IP
  6. TatiAnA

    TatiAnA Active Member

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    #6
    sorry about that! yea that should be MAX CPC, sorry. do they really do this?
     
    TatiAnA, Jun 20, 2007 IP
  7. ewan

    ewan Peon

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    #7
    did u put in a separate higher bid for the content network?
     
    ewan, Jun 20, 2007 IP
  8. TatiAnA

    TatiAnA Active Member

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    #8
    Ok now as an update i got this reply from GOOGLE. And as i was reading this email, i began to think that it's useless putting the MAX CPC Amount. Read on and find out why i said this.

    so wow!!! that means they can charge my CPC 10 times if they want to, and all they can say is: "IT'S BECAUSE OF THE QUALITY SCORE". Lolz, stealers, scammers. don't you think so
     
    TatiAnA, Jun 21, 2007 IP
  9. Rapesco

    Rapesco Peon

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    #9
    If the keyword has a poor quality score then you need "activate" it by paying £5 or whatever. Is this something you have done?
     
    Rapesco, Jun 21, 2007 IP
  10. TatiAnA

    TatiAnA Active Member

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    #10
    No. My current bid for the keyword was $0.20/CPC and they charged me $3.00/click for that keyword.
     
    TatiAnA, Jun 21, 2007 IP
  11. GuyFromChicago

    GuyFromChicago Permanent Peon

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    #11
    If that's the case and there are no other details (like you bid $3.00 then changed it $.20 not realizing that stats were delayed 3 hours and you had already accumulated $3 clicks) then they owe you a refund. The person who sent you the e-mail you quoted above appears to not understand what the issue is.
     
    GuyFromChicago, Jun 21, 2007 IP
  12. TatiAnA

    TatiAnA Active Member

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    #12
    yea i guess so, the talk a lot about quality issue. blame a lot on the quality issue thing. anyways, i emailed them and will see what they say
     
    TatiAnA, Jun 21, 2007 IP
  13. GuyFromChicago

    GuyFromChicago Permanent Peon

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    #13
    The e-mail they sent you talks all about minimum bids, not exceeding the max bid. Two completely different things.
     
    GuyFromChicago, Jun 21, 2007 IP
  14. TatiAnA

    TatiAnA Active Member

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    #14
    Yea exactly. Funny part is, at the end of the email, they began to tell me how to improve my quality score! lolz, very far from my concern.
     
    TatiAnA, Jun 21, 2007 IP
  15. guruguy

    guruguy Active Member

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    #15
    $3.00 for a $0.20 bid is criminal. They definatley owe you a refund, and a proper explanation
     
    guruguy, Jun 22, 2007 IP
  16. TatiAnA

    TatiAnA Active Member

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    #16
    I don't think they will ever respond about this issue. they answered me me the first time with something not so related with the issue and talked about quality score, duhh!! They also don't have any explanation about the account where they asked me to deposit $xx.00 amt of money and never activated after i did. and it's been 2 weeks now, no replies from them.
     
    TatiAnA, Jun 24, 2007 IP
  17. GuyFromChicago

    GuyFromChicago Permanent Peon

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    #17
    Call them?
     
    GuyFromChicago, Jun 25, 2007 IP
  18. petyard

    petyard Well-Known Member

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    #18
    can we see some screenshots or something?
    seems very unlikely what you are saying
    so you set the maximum bid to 0.20 and you paid 3 usd for that keyword?
    this is quite impossible...never heard or seen before
     
    petyard, Jun 25, 2007 IP
  19. realaaaaa

    realaaaaa Peon

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    #19
    have they refunded you or not? can't believe SUCH things could happen.
     
    realaaaaa, Jun 25, 2007 IP
  20. avalynmarie

    avalynmarie Peon

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    #20
    I've never had this big a problem myself, the worst that mine has gone over my daily cap was 150%, which wasn't that big a deal because my cap $1.00. But they should DEFINITELY be giving you a refund for this. Just make sure you let them know that you aren't happy with how they are handling this situation.
     
    avalynmarie, Jun 25, 2007 IP