I made 3 sales one hour ago, but all 3 sales are from one Credit Cart. Moreover, the customer has bought one product 3 times. It is strange, isn't it? Should i talk to the CB support?
Not exactly a crazy customer. Say hello to credit card fraud. Expect those 3 sales to turn into chargebacks soon.
I highly doubt that's credit card fraud. Why would anyone with fraudulent intentions purchase a digital product three times? Once you buy it once, you have as many copies as you wish. I've had a customer buy the same product twice before, and the customer never realized it and never requested a refund. It happens sometimes.
it might be a mistake check the e-mail from your reports page and try and contact the customer your honesty might keep you the sale rather than 3 chargebacks
I would contact that guy and make sure everything's fine. If that was caused by some bad-behaving interface element, I would consider redesigning it a bit. It's important to have that guy satisfied. Bad news make their way too quickly
Everything is fine. Order page stuffed up so he made 3 orders. He has already refunded two of them =)
Yeah, it does happen. The exact same thing happened to me when I was trying to complete a free ttrial
you see - this is what happens when you get 5 hrs of sleep and a 9hr long school day!!! jesuss. sry about that guys. im happy to hear that everything went ok.
That happens sometimes as if the person submits their order page a couple of times and not realizes it.