Do you use internet Adsl? We are a ISP with Adsl and Dialup, and looking for nice suggestions for providing service excellence to our customers. The question is: What we can do to give you a service of excellence? Submit as many as you want by PM or post here! Looking to close the contest in the 28 January 2008. If your suggestion is very good you win $20, payment by paypal.
help setup home routers and wireless network in the home - basic support of course, but go beyond the typical "1 computer scenario" - make sure to give our ticket or tracking numbers to your customer for follow up - call customers after they have had support and survey them - make sure your tech, are knowledgeable in the products! - most important overall! - have helpful links, and resources available to all the techs to refer customers