Greetings Listahs, I'm not going to hurl any negativity at Shawn or anyone else here, I have been using Optigold ISP for about 7 years and its always been awesome. However, I have NEVER been able to get quality support beyond vague staccato e-mails, I have had to work through issues myself or look for feedback from the list. I have never been able to upgrade beyond v2.12 despite dozens of attempts. I just trudged along for years until it finally broke-- recently, SMTP quit working for no apparent reason. I get this: "Contact: <domain.com> - Error: 20 - WSock: Timed out waiting for response" As you may know the older versions use the telscrpt.exe file to initiate SMTP connections. I tried running v2.12 on several machines and even built a new hot-rod machine and it won't send mail on that one either. The later versions don't use the script. I noticed that When I installed 3.37 most recently and converted, it still said 2.12. I uninstalled 3.37 and reinstalled-- I followed the step-through: http://www.digitalpoint.com/products/isp/upgrade.html to the letter... when I import MainMenu.fm (FM4 to FM5) it asks for an admin account, I create the original username and passwd. When I try to log on it says the newly created account is invalid... I cannot go any further. I called Shawn and he wouldn't discuss it without a phone support contract. E-mail responses from Support were vague one-liners... I'm seriously trying not to vent over this. Honestly, its a simple upgrade process and I just don't get why it isn't working. There are no issues with my computers or Windows XP/SP2. So, with 7 days until the next billing period, beat-up, I once again turn to you here in the forum. Anyone been through this scenario or have any ideas? Thanks, Rick
A message about a timeout waiting for a response from the server sounds like there is a problem with communication between you and the mail server. Have you verified you can communicate on port 25 to the mail server?
Thanks for the quick reply... I cannot use port 25 with my ISP, I have to use 5190. I don't have any problems with any other apps. v2.12 worked using port 5190 for a long time before suddenly choking. -R
Have you checked to see if you can still connect to port 5190 from that machine? I didn't know you could use anything but port 25 in the old Optigold versions to be honest.
Yeah... I have several apps that use 5190 for SMTP. It isn't a firewall issue, I tried disabling it. Interestingly, 2.12 will send mail using dial-up on my laptop but not through the shared LAN DSL connection. The settings are identical on my desktop but it won't work there on dial-up. -R
Well Optigold doesn't know about the connection type... it just sees "TCP/IP", so something has to be different in the two network setups. Maybe DNS issue or something else?
Yeah, but I can't seem to find a difference in the two setups. At this point I'd just like to upgrade to 3.37 since it uses system dll's instead to handle TCP/IP and see if the situation doesn't clean itself up. BUT, see above problems... no joy. -R
"Yeah... I have several apps that use 5190 for SMTP. It isn't a firewall issue, I tried disabling it. Interestingly, 2.12 will send mail using dial-up on my laptop but not through the shared LAN DSL connection. The settings are identical on my desktop but it won't work there on dial-up." Is it only OG that will not work on port 5190 when using your DSL connection? Do other apps fail or work fine? Mag.
Every app on all my computers use 5190 with no problems. Now Optigold will not even send work on my laptop. I'm wondering if telscrpt.exe for the older versions (which I'm using) looks for port 25. Also, since my upgrades that don't use telscrpt.exe won't send either I'm wondering if THEY also look for port 25. Today is billing day and I'm ready to effin blow-up (Shawn apparently doesn't give a damn unless I cough-up $500 for support). I'm ready to send Optigold to /dev/null and try something else... this is costing me a lot of $. -R
Here's the exact error logged in Windows (on every PC I try and run it on): ------------------- Event Type: Error Event Source: nview_info Event Category: None Event ID: 1 Date: 4/1/2005 Time: 4:22:55 PM User: N/A Computer: WEDGE Description: The description for Event ID ( 1 ) in Source ( nview_info ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: NVIEW : telscrpt: WAIT_TIMEOUT, while waiting for a read to clear - resetting read event .