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commissions

Discussion in 'Optigold ISP' started by James Taylo, Oct 8, 2004.

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  1. #1
    I'm testing the commissions.

    In September commissions showed up immediately under "commission history" (non were unpaid).

    When the month changed to October, they don't show up at all.
     
    James Taylo, Oct 8, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    That should not affect it. Although none should show unless they WERE unpaid (you are talking about "Pay Commissions" under Maintenance & Preferences, right?)
     
    digitalpoint, Oct 8, 2004 IP
  3. James Taylo

    James Taylo Peon

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    #3
    No,
    I never got to the "pay commissions".
    I'd just put a new customer in and it would show up under the web interface for that salesperson.
    Now, (no changes except a few days later) they don't show at all.
     
    James Taylo, Oct 11, 2004 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Check under the Pay Commissions to see if they show there. That is where it would be pulling from for the salesperson web interface.
     
    digitalpoint, Oct 11, 2004 IP
  5. James Taylo

    James Taylo Peon

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    #5
    Just tried this again.
    Signed up via web interface as "newcustomer".
    Logged in via web interface as salesperson (mediademo).
    "newcustomer" shows up under "Commission History".
    There is nothing under "Unpaid Commissions"

    The salesperson is "mediademo".
    The login is "mediademo"
    "mediademo" is also a customer.
    Same name and login.
     
    James Taylo, Oct 11, 2004 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Do they show up under the "Pay Commissions" section under Maintenance & Preferences?
     
    digitalpoint, Oct 11, 2004 IP
  7. James Taylo

    James Taylo Peon

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    #7
    No, they don't show up there.
     
    James Taylo, Oct 11, 2004 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    Okay, on that same screen, does the salesperson in question show up in the drop-down list of Salespeople?
     
    digitalpoint, Oct 11, 2004 IP
  9. James Taylo

    James Taylo Peon

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    #9
    Yes, they show up and they are the only salesperson.

    I've been looking at their "customer" account.
    It was created and expires on the same date.
    Is this correct?
    I'm testing without the requirement of any credit cards or other payment type.
     
    James Taylo, Oct 11, 2004 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    The dates of the customer record wouldn't matter, but them being the same is normal if they have not paid yet.

    Has the salesperson's name changed? Double check that the salesperson name under Edit Salespeople matches exactly as it is on the customer records (and invoices). Check for extra spaces or anything else that might not be seen visually.
     
    digitalpoint, Oct 11, 2004 IP
  11. James Taylo

    James Taylo Peon

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    #11
    Looked for trailing spaces, name match etc.

    Double Checking here:

    Under Employee-
    Name: mediademo
    Login: mediademo

    Under Salespeople-
    Name: mediademo
    Login: mediademo

    Under Customer-
    Login: mediademo
    First, Last: Media Demo

    Under Products-
    Specific Class: blank

    The attachment shows the salesperson screen.
     

    Attached Files:

    James Taylo, Oct 11, 2004 IP
  12. digitalpoint

    digitalpoint Overlord of no one Staff

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    #12
    Did you verify the Salesperson on the invoices and customers that the invoices belong to?
     
    digitalpoint, Oct 11, 2004 IP
  13. James Taylo

    James Taylo Peon

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    #13
    All invoices verified.
    Here's more screen shots.
    I've read, re-read, checked, re-checked.
    I still must be missing something.
     

    Attached Files:

    James Taylo, Oct 11, 2004 IP
  14. digitalpoint

    digitalpoint Overlord of no one Staff

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    #14
    Well one thing I notice right away is the invoice you are showing me isn't due for a commission payment (it hasn't been paid yet).
     
    digitalpoint, Oct 11, 2004 IP
  15. James Taylo

    James Taylo Peon

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    #15
    OK,
    That makes sense.

    But, they are showing up under "commission history" and not under "unpaid".

    I'll go in and "pay" all of the invoices and see what happens.

    Thanks
     
    James Taylo, Oct 11, 2004 IP
  16. James Taylo

    James Taylo Peon

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    #16
    I'm closer.
    "Paid" the invoces and now commissions show up in the "pay commissions" screen.

    Salesperson is set at 50% commission.
    Salesperson has a customer account.
    Sales show up under the proper salesperson.
    Commissions are $0.00.
     
    James Taylo, Oct 12, 2004 IP
  17. digitalpoint

    digitalpoint Overlord of no one Staff

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    #17
    Have you overridden the commissions on a per product basis? Specifically the product(s) on the invoice?

    Also, what's the Days To Pay set to on the salesperson?
     
    digitalpoint, Oct 12, 2004 IP
  18. James Taylo

    James Taylo Peon

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    #18
    No override no days to pay.
     
    James Taylo, Oct 12, 2004 IP
  19. digitalpoint

    digitalpoint Overlord of no one Staff

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    #19
    Is there any character in either (even a space)?
     
    digitalpoint, Oct 12, 2004 IP
  20. James Taylo

    James Taylo Peon

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    #20
    I've purged the system.
    Deleted all employees, customers, invoices, offer codes, etc.
    Starting all over.

    employee is "johndoe"
    johndoe has a customer account
    (same login "johndoe" for both)

    offer code is "DOE", commission is 50%

    I go to the web, sign up a new customer.
    Customer is accepted.
    I paid his invoce (#1) with cash, it is now closed.

    Salesperson goes to web, logs in.
    Customer commission is under BOTH "history" and "unpaid".
    Product price is correct, commission is "$0.00"

    OG workstation "pay commissions" shows invoice, commission still $0.00.

    ??
    Here's the screen shots.
     

    Attached Files:

    James Taylo, Oct 13, 2004 IP
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