Good afternoon, folks. I believe I'm in the right place. Thank you, in advance, for any input. Short and sweet ... generated a large amount of leads for an advertiser in early March. There was a 60 day period before locking. When actions started to lock, everything was fine (locking happened every day, as the term was 60 days - so on every 60th day, what happened 60 days prior locked). The first few days went off without a hitch, and now they've reversed about 90% of future commissions. Needless to say, I am livid and will file suit if it comes down to it. Questions 1. Are there any good resources or any helpful hints anyone can tell me about this and those that have dealt with it? 2. Even though some of the payments are locked, can they still be reversed by Commission Junction? I plan to fight this to the absolute death and I will win. Any help is appreciated.
Good luck fighting this! The way you put it seemed like someone calling out: "Hey, Joe down the street robbed me. I want my money back!"
You are absolutely right. I give those criminals credit, because at least they had the balls to physically take it, while these animals at CJ do it in the most disgusting way possible. If this were a couple of dollars, I'd let it go. And the worst part? THEY CAN'T PROVIDE ME WITH A REASON WHY IT HAPPENED.
You haven’t told us if you’re registered as an Incentive/Special program with CJ. If you’re not and are co-registering leads on your own you’ve broken the TOS and will forfeit most if not all of the money. But because you haven’t mentioned the dreaded “how you get your traffic†letter or phone call from CJ’s compliance division it may be something else. If you have an Incentive/Special Program account with it clearly stated in the website description that you co-register it may be possible that the advertiser just didn’t want your stuff. Maybe your leads weren’t targeted enough or it may be that they wanted their budget to last a year and you supplied way too many leads for them to handle. It’s happened to us before. I know it’s screwy but it’s part of the game if you’re going to co-register. If you’re a normal website and used PPC or organic search to generate the leads I would be spend quite a bit of time becoming the new best thorn in the side of the advertisers account manager at CJ. You spent money and time generating those leads and deserved to be paid. Will you be paid for the locked leads? A few years ago we had a couple hundred dollars showing as locked from an advertiser who dropped us from their free mouse pad program because we were co-registering the leads without having it stated in our website description. CJ pulled the earnings from the program from us but there was still some money from the advertiser that had locked. That money stayed locked for over 9 months. We got a hand written check from CJ the last week of the year.