This is why I left CJ not too long ago. I posted about it in another forum but am too lazy to go dig it up. I had proof that I wasnt getting paid for sales. Now whether it was the affiliate itself or CJ is still unknown and I gave up searching for the answer. Sounds like this current issue is system related and is temporary. Not related but I had a horrible experience with CJ. Hope everything works out for you guys.
Actually, having now read up on their terms there is no real cause for concern for international CJ publishers who have not received payment. This is what it says: Commission Junction issues checks for previous month's sales on the 20th of the month for publishers located in the U.S. and Canada and on the last day of the month for publishers located elsewhere when your account exceeds Commission Junction's "Minimum Balance Amount". In previous month's they mailed the cheques alot earlier.
I love CJ, I can't believe all this trouble that they are going through... and it's a pain that the tracking is off. It makes it harder to make good decisions with all the lag.
I just checked and haven't even been credited with a click or an impression for the last 25 days, pryor to that I received a few each day so I have no way of knowing if they should owe me money or not. Very unprofessional.
Well everything should be back up 100% soon. OT: lol, I like Cyc's avator as well. I can totally picture the character saying it.
Have you tried to use CJ during the day? This morning at 10:30 it took over a minute just to get a commission detail. And the freaking thing doesn't even show you all of them, so Page 2 ... 2 minutes later... page 3 ... I closed the browser. Yesterday afternoon I wanted to get a link and the browser just sat there stupid after selecting the advertser at the bottom. I gave up on the 4th try, after having to reenter my username and password on the 3 other tries. I don't see any features in the reporting that justifies the down of the upgrade or all the headaches since. I think adding a few more reports would have been fine rather rewriting it from scratch. My CSV reports are just a mess. I still can't find anything to search by SID! At 2:00am it's really cool and fast though!
I haven't recieved my July payment yet. (I'm new to CJ so I don't know exactly how they do it.) I'm assuming August is for next month. Also what does "Locked" mean? Is it accepted and ready to go? Because it sounds like a bad thing for some reason.
Locked: The Commission Junction system locks all New and Accepted transactions as well as any transactions that have been in the Extended status for a period longer than 30 days on the 10th of the month following the month they were posted. Commissions for all Locked transactions will be included in the payment following the month the transactions were posted (e.g., transactions locked in January are included in the February commission payment). Once a transaction is locked it may not be moved to another status.