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CJ/eBay Overruled Transactions

Discussion in 'Commission Junction' started by T0PS3O, Nov 10, 2004.

0
  1. #1
    Knowing how slow CJ's support is and being eager to know why...

    For what reason does CJ/eBay overrule/correct a transaction (talking eBay registration in particular)?

    In my reports I have several active registrations. So they have bid after signing up within 30 days. One of these showed up on the main page's account balance. But after a few days this disappeared.

    Looking at the reports I see some confusing and ill-explained terminology, used inconsistently.

    For instance:
    Type Status Corrected Amount Commission Action Name (my comment)
    Lead New No £0.00 £0.00 Registration (correct, no bid yet I guess)
    Lead Locked Yes £0.00 £0.00 Registration (what does locked mean? why corrected?)
    Lead Locked Yes £0.00 £6.00 Active Registration (doesn't show, why locked? why corrected?)
    Lead Locked 282418xxx £0.00 £0.00 Registration (again... Locked?! what's the number?)
    Lead Locked 282752xxx £0.00 (£6.00) Active Registration (Locked? Number? Why red and in brackets?)

    Apart from the first one which I included for illustration purposes, none of these make much sense to me. What does locked mean? Can't become active? Why not? Duplicate sign-up/registration perhaps?

    What does red and in brackets mean? "Review 0 click(s) from invalid links. " would not suggest any issues. i have no e-mails received either.

    Locked can't be indicating the 30 days registration 'activation' period is over because these links aren't even live for 30 days yet.

    In general: How often do they decide to just not honour any leads/sales for unexplained reasons?

    Many questions, I know, I hope someone has some answers for me. Thanks!
     
    T0PS3O, Nov 10, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Red brackets mean a negative amount (you are getting "charged back"). eBay uses multiple affiliate networks, so what happens is more than one person can get credited for the transaction. Within 72 hours of a transaction, it can be reversed so only one affiliate gets credit for it.

    It's really annoying, but you learn to live with it. I had 150+ active registrations ($13 each) reversed last month alone. :)
     
    digitalpoint, Nov 10, 2004 IP
  3. joseph29

    joseph29 Peon

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    #3
    Am I the only one thinking ... I don't quit understand?

    Joe
     
    joseph29, Nov 10, 2004 IP
  4. T0PS3O

    T0PS3O Feel Good PLC

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    #4
    Right. So if the visitor clicked through my site's registration link but didn't finish the reg (cookie was set), then goes via someone else's affiliate link (CJ or something else) and completes it (another cookie set) they obviously only credit once.

    Hadn't thought about that possibility. 150 x 13 = quite a bitch to see disappearing.

    Any ideas what the other locked and corrected ones mean? Perhaps in the process of being reversed or re-approved?

    Their glossary is pretty shite I have to say.

    I got so excited with 3 registrations...

    Joseph: Instead of just saying you don't understand; it would be a lot more useful to be a bit more specific so i can try and elaborate.
     
    T0PS3O, Nov 10, 2004 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    I believe once a transaction is locked, it no longer can be reversed. Basically a set confirmation that the transaction is yours.
     
    digitalpoint, Nov 10, 2004 IP
  6. T0PS3O

    T0PS3O Feel Good PLC

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    #6
    And locked corrected ones won't come back then I guess... That sucks.
     
    T0PS3O, Nov 10, 2004 IP
  7. digitalpoint

    digitalpoint Overlord of no one Staff

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    #7
    Yeah... a reversal is never reversed itself.
     
    digitalpoint, Nov 10, 2004 IP
  8. chachi

    chachi The other Jason

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    #8
    I hate the red. I thought that in some instances it looks like the same transaction is listed in black more than once and the red is a credit to balance things out.
     
    chachi, Nov 10, 2004 IP
  9. Such Great Heights

    Such Great Heights Peon

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    #9
    how often does CJ update your stats?
    once a day or so?
    I want to know so I can stop checking constantly. :)
     
    Such Great Heights, Nov 10, 2004 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    Every few hours... about the same time frame as AdSense.
     
    digitalpoint, Nov 10, 2004 IP
  11. Such Great Heights

    Such Great Heights Peon

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    #11
    damn guess i need more visitors. ::eek::
     
    Such Great Heights, Nov 10, 2004 IP