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CirtexHosting Down for 16 hours and still not up yet

Discussion in 'Outages' started by kacangijo, Oct 31, 2009.

  1. #1
    Anyone using cirtexhosting around? One of their server: cherry been down for 16 hours (as I checked it) and still not up yet till now.
    SEMrush
    I tried to contact the support and they said cherry server went down due to some critical problems. FSCK is currently running on server.
    I don't even know what FSCK means.

    This is very bad, I have many commercial websites running on that hosting company and they all down.

    Gossh...!!!
     
    kacangijo, Oct 31, 2009 IP
    SEMrush
  2. wptheme

    wptheme Well-Known Member

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    #2
    My video with them is up and running.
     
    wptheme, Oct 31, 2009 IP
  3. kacangijo

    kacangijo Peon

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    #3
    Which server of cirtexhosting are you?
    The cherry server still down, damn
     
    kacangijo, Oct 31, 2009 IP
  4. kacangijo

    kacangijo Peon

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    #4
    Still not up yet.. damn bad!!!
     
    kacangijo, Oct 31, 2009 IP
  5. organicCyborg

    organicCyborg Peon

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    #5
    Their twitter feed doesn't mention anything about it: http://twitter.com/cirtexhosting
    But their status page lists it as being down. Very odd.

    I'm guessing that the RAID controller failed on the server. Either that or some other hard drive problem that's forcing them to run FSCK--this can take a very long time depending on how much data was on the drive(s).
     
    organicCyborg, Oct 31, 2009 IP
  6. kacangijo

    kacangijo Peon

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    #6
    Sounds bad to me :confused: :mad:
     
    kacangijo, Oct 31, 2009 IP
  7. downloadvyp

    downloadvyp Peon

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    #7
    downloadvyp, Oct 31, 2009 IP
  8. wptheme

    wptheme Well-Known Member

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    #8
    I am on the itchy server. sorry about the badluck. If you want try and see if your site is really down at downforeveryoneorjustme.com

    Maybe its only you?:)
     
    wptheme, Oct 31, 2009 IP
  9. kacangijo

    kacangijo Peon

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    #9
    I tried your link, here's the result:

    It's not just you! http://freesoftwarefile.com looks down from here.


    And it's been 19 hours now, omg!!
     
    Last edited: Oct 31, 2009
    kacangijo, Oct 31, 2009 IP
  10. organicCyborg

    organicCyborg Peon

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    #10
    You should just ask them to move your account to another server, once they get things up and running again.

    You may even lose data, unless the fsck is successful.
     
    organicCyborg, Oct 31, 2009 IP
  11. zinghana

    zinghana Well-Known Member

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    #11
    As a certex customer for many years,,, crappy support, second rate servers,, always close too 100% load... never got my affilaite payment after refereeing 300+ customers.. they are going download hill... use hostgator instead.
     
    zinghana, Oct 31, 2009 IP
  12. micksss

    micksss Notable Member

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    #12
    That's no good... is this your first problem with them?
     
    micksss, Oct 31, 2009 IP
  13. kacangijo

    kacangijo Peon

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    #13
    Actually, not my first. But I still can tolerate their hosting problems

    Now, I can't tolerate this anymore :((
     
    kacangijo, Oct 31, 2009 IP
  14. kacangijo

    kacangijo Peon

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    #14
    Just chat with the support, and here what I got :

    "O.S has been reinstalled and account restore process is going in your server now.It will be back within few hours. "

    Let's just wait
     
    kacangijo, Nov 1, 2009 IP
  15. organicCyborg

    organicCyborg Peon

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    #15
    It was really only a matter of time. They oversold their CPU time more than their space and bandwidth. Allowing ffmpeg on a shared hosting environment is crazy.

    I wonder if their plan was to just get a lot of customers with good prices and then sell the company. That's probably just bad speculation, but their prices are too good to be true for what they offer. It's not a sustainable hosting model.
     
    organicCyborg, Nov 1, 2009 IP
  16. kacangijo

    kacangijo Peon

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    #16
    Been 2 days now, server still not up here :(
     
    kacangijo, Nov 1, 2009 IP
  17. tolra

    tolra Active Member

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    #17
    I don't suppose you have backups of your site(s)?

    If you do then you have the option to grab half decent hosting from somewhere else and point your domain to the new host, it won't be an instant fix as the domain name will take time to propagate but it might get you online quicker than waiting.

    Just an idea if there's no sign of the current server coming online.
     
    tolra, Nov 1, 2009 IP
  18. kacangijo

    kacangijo Peon

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    #18
    Thanks tolra, I'm thinking of changing host, and it needs lot of effort since I have 6 big websites there

    The problem is I still can't access Cpanel and database :(
     
    kacangijo, Nov 1, 2009 IP
  19. tolra

    tolra Active Member

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    #19
    Shame, as you don't have the backups you are stuck waiting for the server to come up.

    However when it does come up, choose a new host that has cPanel and ask them to copy the sites over, they can pull cPanel to cPanel in a lot of cases which is quick, we do it, you just need to give the new host your logins and the server you are on.

    As a way to speed up the process:
    • make a note of the current nameserver settings for each domain
    • find a new host using cPanel and sign up with them, ignore resellers
    • point the domains nameservers to the new host, your domains will start to propagate now and reduce or remove that wait
    • then once the old host servers come online, have the host copy the files over

    You need to save the current nameserver settings so that the new host can look up the server your sites are on, unless you happen to know the server(s).

    That's about the best I can offer you on getting you online asap.

    Paul
     
    tolra, Nov 1, 2009 IP
    kacangijo likes this.
  20. kacangijo

    kacangijo Peon

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    #20
    Good advice tolra, will start the step now, thanks
     
    kacangijo, Nov 1, 2009 IP