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Check your Transaction REport, mine is not working properly

Discussion in 'Commission Junction' started by engedi05, Sep 16, 2008.

  1. engedi05

    engedi05 Well-Known Member

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    #21
    I am glad that they told you they are aware of the issue. Eventhough it is just reporting error, but it could cause panic to us publishers, all those are our hard earned money.

    I am calmed that this is not an issue of mine, but global issue. And we hope it will be resolved soon.:D
     
    engedi05, Sep 17, 2008 IP
  2. dimva

    dimva Well-Known Member

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    #22
    Same problem here.. Got this answer:

    Our reporting went down at 2:45 PDT yesterday afternoon. The outage is system-wide and our engineers are currently working on a solution to fix the problem. Keep in mind that transactions will still track, however, for the time being reporting will be temporarily unavailabe until a resolution is found. Your transactions will show up in the CJ Account Manager very shortly. We apologize for the inconvenience you are currently experiencing.
     
    dimva, Sep 17, 2008 IP
  3. abcyesn

    abcyesn Well-Known Member

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    #23
    Thanks dimva for that update
     
    abcyesn, Sep 17, 2008 IP
  4. engedi05

    engedi05 Well-Known Member

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    #24
    I also just got the answer:
     
    engedi05, Sep 17, 2008 IP
  5. engedi05

    engedi05 Well-Known Member

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    #25
    One more thing, i realize that the earning update is started now... hurray...
     
    engedi05, Sep 17, 2008 IP
  6. marieg

    marieg Active Member

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    #26
    Yup. Update is going on now.. Hopefully everything is recorded :)
     
    marieg, Sep 17, 2008 IP
  7. engedi05

    engedi05 Well-Known Member

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    #27
    Yeah.. i am relief once again..
     
    engedi05, Sep 17, 2008 IP
  8. SgtRok

    SgtRok Peon

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    #28
    All of my stats from yesterday and today appear to be updated and the results were what I average daily, so it looks like the tracking is good to go for now.
     
    SgtRok, Sep 17, 2008 IP
  9. rico5000

    rico5000 Peon

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    #29
    I started a new adwords campaign and have had 18 clicks and CJ shows no sales. I did get a bump in another program on CJ I think today. So I paused the campaign. I'm not sure how long it takes for this program to post commissions. Does anyone know how often commissions are generally posted to the account after a sale is made?
     
    rico5000, Sep 17, 2008 IP
  10. SgtRok

    SgtRok Peon

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    #30
    CJ updates the transaction reports about once an hour, so there is typically an hour delay from when a sale or lead occurs to when you will see it in the transaction report.
     
    SgtRok, Sep 17, 2008 IP
  11. marieg

    marieg Active Member

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    #31

    I did not get my average. Also, my last sale was around 18:00 hour, It's way too early I believe. I usually get more sales on last hours.

    What time is your last sale yesterday?
     
    marieg, Sep 17, 2008 IP
  12. headv

    headv Member

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    #32
    I get the answer from CJ:

    "Thank you for your inquiry. Our reporting went down at 2:45 PDT yesterday afternoon. The outage is system-wide and our engineers are currently working on a solution to fix the problem. Keep in mind that transactions will still track, however, for the time being reporting will be temporarily unavailable until a resolution is found. Your transactions will show up in the CJ Account Manager very shortly. We apologize for the inconvenience you are currently experiencing.
    "

    SO, Do not worry any more , everybody.
     
    headv, Sep 17, 2008 IP
  13. ArtfulAffiliate

    ArtfulAffiliate Peon

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    #33
    my stats have been updated for leads from yesterday and today that were not reported... i noticed the site is a little different as well
     
    ArtfulAffiliate, Sep 17, 2008 IP
  14. marieg

    marieg Active Member

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    #34
    My worry is that I might not get all the sales/leads that I should have generated yesterday. The last sale was listed at 18:00 hour.. And there is still 6 hours more that has not been reported.

    I am sure I made more sales during those time.. I usually get 30% of my sale/leads on the last hour.


     
    marieg, Sep 17, 2008 IP