anyone know any payment processor that don't accept chargebacks? i am getting very nervous because i receive a lot of chargebacks. Anyone has any site where chargebacks cannot be made? if so, i would be interested what processor he uses. thanks.
I think you are looking at it from the wrong direction. a company that does not allow chargebacks does not exist. why are you getting so many. this is the question that needs to be tackled.
i was thinking to use a payment processor from another country, i mean, from Asia or something like that. Would be more efficient? Do someone here from Asia,with a good processor against fraud chargebacks?
The problem is that i have a software company, the "buyers" pay at my site, i email them the license code of the software they buyed, but after 2 or 3 days i get a chargeback and i get no money, even i gived them the code. The problem is the "buyers" are fraudulent people that use stoled credit cards. But is not my fault for that. I think would be honestly to take the money because you know very well that when you open a credit card account they say to you "DO NOT GIVE NOBODY CREDIT CARD INFORMATIONS etc etc". So i can say the victims of the scammers i think would be honestly to pay for their neatention, not me.
you can try e-gold but for newbies it's a bit complicated to load and withdraw money coz they are basically an electronic gold, also not every buyer willing to use e-gold as it costs fees to load money.
If you are in the US try Stormpay, or for US and other countries go with MoneyBookers or E-Gold. No chargebacks with any of these.
As someone who dealt with dozens of merchants suffering from high chargeback ratios (anything over 3% will put you in queue for termination), I feel I can shed some light on the subject - An offshore company is not going to help you fight chargebacks. The option to do a chargeback is a capability of the cardholder originating bank. In other words, when I use my Amex to buy goods from a company in China, I can still do a chargeback. However if someone from China buys something from one of my US sites, they cannot issue a chargeback because China doesn't have that capability. There are certain payment processors that will take the chargeback penalty for you, but they charge 10% to 15% discount rate and they too will cut you off once your chargeback go above a certain percentage. I agree with the other comment that your best bet is to put together a chargeback-resolution-program where you identify why these chargebacks are coming in and solve them. Here are some tips that would help: 1. Send an order confirmation email stating "If you're not happy with your order for any reason, please email us for a full refund". You might feel this would make users trigger-happy. But refund is a lot better than a chargeback. Chargeback = Refund + Penalty + Potentially being black listed 2. Send a follow-up email survey 3 days after the purchase 3. Call 3 of your customers who are happy with the product/service and find out what they liked the most. 4. Call 3 of your customers who did a chargeback and find out why they did the chargeback. 5. Whenver customers see a charge from your company, there is a merchant name listed on their credit card statement along with a phone number. Make sure the merchant name matches your site name (very important) and make sure the phone number either goes to you or goes to a voicemail (that's not full) which you will have someone check regulary. 6. Review your product pitch page. Have some read it objectively and give you their two cents. Are you over promising and under delivering? -- Customers don't do a chargeback right away. It's usually a last resort. If a customer gets to a point where they issue a chargeback it's usually after they've exhausted all other options of trying to get in touch with the merchant via email / phone or not recognizing the name of the merchant. PM me if you need any further tips. In my experience the steps below help in reducing and completely eliminating chargebacks.
I apreciate very much your answer, but in 7 months, i have just 2 clients who maked chargebacks due to my product.But i have at least 5 chargebacks per week because of the fraud. this is the problem, the fraud.
Also i am very curious how in the adult sites, how the things works there? I am very sure that there from 10 orders at least 5 are fraud. there dosent exists chargebacks?
If you're positive it's mostly fraud, there are (easy) existing solutions to fight that. Who is your payment gateway? If you're using auth.net, turn on the fraud suite. If you're using LinkPoint they have a fraud solution too. Let me know which payment gateway you're using. How about integrating your own order verification before charging the card? Do you have an email-confirmation system to verify the order is done from a legitimate email-address? How about blocking International orders, requiring International orders to phone in for verification? Are you requiring the CCV (security code on back of card)? Some sites don't require that. Are you rejecting payments if AVS fails? Make sure you don't. By default payment gateways are set to accept payments if address verification fails. You would want to reject payments on AVS failure. Add this line to your payment page (assuming you're using PHP): <?="Your IP Address: $REMOTE_ADDR is recorded for fraud prevention purposes"?>
Chargebacks are not issued by the merchant account provider or by the acquiring bank. They are issued by the issuing bank / consumer. Your first step is to figure out why you might get a chargeback? Was it Reason Code 53 (Not as Described or Defective Merchandise) or maybe Reason Code 83 (Fraudulent Transaction - Card-Absent Environment)? If it is 53, then you should contact some of the customers and find out (if they are willing) why the product was not described properly and how you can improve your website. If it is Reason Code 83 - there are a lot of different things you can do to scrub your transaction - the first part is making sure that AVS matches. Get the CVV2 / CVC2 / CID on the transaction and make sure it matches. Ship only to the billing address. If you are downloading goods - you might consider GeoIP an phone verification. There is also a product called LinkShield. This was created by the First Data Platform - on the largest platforms in North America. Some of the gateways that use this platform ate LinkPoint, Verisign's Payflow, and Authorizenet.com. They have data that is available to you via the transaction to let you know even if that consumer has a tendency to do a chargeback. There is also VBV / MSC. VBV is good for US merchants on all US consumer transactions - the consumer does not need to be registered. MSC - the US consumer needs to also be registered for the US merchant to be approved. This might change - they just recently made some big changes to their system so hopefully they will protect all US merchants. This usually helps on the Reason Code 83
there may be reason for getting charge backs so you have to solve this problem and find out why this charge back are out there.
I think that you are joking a bit here, not? No one would use them more forever for sure! The chargeback option is so natural when dealing with credit card companies as we need to drink water all days of our life ( someone does it with milk, coffee or coke ). Imagine if a crdit card merchant ( and Paypal is like Moneybookers, no difference at all ) would not accept chargebacks using VISA and MasterCard, they will kick the merchant off instantly. See you soon.