How can this be accomplished? I need to change the sales person on a closed/paid invoice as the wrong person was entered. I have tried to open the invoice and change it with no luck. I even tried re opening the invoice and this did not work either. Suggestions?
If you open the invoice, change it then close the invoice, it should be fine. Are you getting an error or anything when you do that?
I opened the invoice and the field was not available for me to edit. I have full access to Optigold. That is my question, how do I open the salesperson field to edit it?
Were any of the other fields available? Do you maybe have it setup so you can't edit an invoice beyond the creation date?
That is possible. Is there an option In my profile settings that I should change to all me to edit invoices?
I looked through there and did not see a selection to admit or deny editing of closed invoices. This is seriously effecting my ability to pay commissions so any help getting this fixed would be great!