change receipt format

Discussion in 'Optigold ISP' started by cardertd, Jan 3, 2005.

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  1. #1
    Is there a way to change the receipt format from .dat to .doc, .txt, or .html? When our customers complete the online signup process they are receiving a receipt file they cannot open because of the format. I did not see any settings for this in the Receipt Setup on Web Interface Setup preferences.
     
    cardertd, Jan 3, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    The emailed receipt is always text based.
     
    digitalpoint, Jan 3, 2005 IP
  3. cardertd

    cardertd Guest

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    #3
    Why are our online signup customers being sent a .dat file?
     
    cardertd, Jan 3, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Do you run more than one company in your Optigold setup? Are they getting it via email or in their browser?
     
    digitalpoint, Jan 3, 2005 IP
  5. cardertd

    cardertd Guest

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    #5
    We have two different companies set up. The online signup customers are receiving this receipt.dat file in their e-mail.
     
    cardertd, Jan 3, 2005 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Do you have a receipt defined for both companies? It sounds like it's trying to send a blank receipt for whatever reason.
     
    digitalpoint, Jan 3, 2005 IP
  7. cardertd

    cardertd Guest

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    #7
    That is what it seems like to me too, since the file sent via e-mail doesn't have any information in it. How would I set up a seperate receipt for each company? I do not see this option in Optigold's preferences.
     
    cardertd, Jan 3, 2005 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    It's under Maintenance & Preferences -> General Preferences -> More (the multi-company config screen)
     
    digitalpoint, Jan 3, 2005 IP
  9. cardertd

    cardertd Guest

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    #9
    Thanks, Shawn. Now how do I create a new receipt for this new company? I only see the option for one receipt in the Receipt Setup preferences.
     
    cardertd, Jan 3, 2005 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    You would want to copy/paste it into the field on the More screen.
     
    digitalpoint, Jan 3, 2005 IP
  11. cardertd

    cardertd Guest

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    #11
    Thanks, Shawn.
     
    cardertd, Jan 3, 2005 IP