We have been using OG/CCAuthorize/Surepay for many months now without problem. Beginning yesterday, I am getting this response back on any credit card transactions: Returned Code: 3 [Plugin Warning] Unknown Internal Error; WARNING: transaction may have completed!! Please check your Transaction batch. This happens on my main PC running OG. If I run the cards on the PC that runs our OG web user, the cards process just fine. I'm guessing I need to reinstall CCAuthorize? What is the best way to do that? -Jeff
Typically that's caused by the wrong version of Java Runtime installed on that workstation. Check under Add/Remove Programs and see what version you have installed. The best version to use is 1.2.x, which you can find at: http://java.sun.com/products/archive/j2se/1.2.2_017/index.html
I've been dealing with this Java runtime version issue for quite some time now. I thought when I contacted support several months ago, I was told that the newest OG version had a CCAuthorize that would work with JRE 1.4.x. I just upgraded to the latest OG, and JRE 1.4.x still does not work with CCAuthorize. This is a major pain, as with JRE 1.2.x, no Java applications work in either IE or Firefox. I have to keep installers for both versions and continuously bounce between them. Will there be a version available without this limitation? Matt
Completely disregard - I performed a workstation installation on my local machine, and it updated my plugins and works fine now. I for some reason thought the plugins were pulled from the server. Matt