Hello, For months now we have been processing CC using Authorize.net We have been using java 1.2.x with no problems at all. Since yesterday after 1pm every time we try a process a CC by clicking on authorize CC we recieve error code 3 (The transaction cannot be accepted) after we click on bill. I have tried this from multiple locations and its the same error. I was reading the old OG forum and a similar post had the same problem. http://www.digitalpoint.com/lists/75867.html I ran the debug for the CC authorize and below are the following results. 3|1|103|This transaction cannot be accepted.||P|0|||34.95|CC|auth_capture||||||||||||||||||||||||||97C0DAA32A8144B4306A750A107D162D|||||||||||||||||||||||||||||| 2004-08-18 09:20:17 [Authnet Response] setExtraResponse: CVV2 = 2004-08-18 09:20:17 [CCAuthorize] Notify called 2004-08-18 09:20:17 [CCAuthorize] Finished waiting for Transaction thread. 2004-08-18 09:20:17 [CCAuthorize] GetResponseCode 2004-08-18 09:20:17 [CCAuthorize] GetResponseCode 2004-08-18 09:20:17 [CCAuthorize] GetResponseText 2004-08-18 09:20:17 [CCAuthorize] GetBankApprovalCode 2004-08-18 09:20:17 [CCAuthorize] GetTransactionId 2004-08-18 09:20:17 [CCAuthorize] GetAvsCode 2004-08-18 09:20:17 [CCAuthorize] Get Response: I have called authorize.net and they said they dont see any transactions. Can anyone please help me. It is very important that this gets fixed ASAP. Thank you
Is there any other info in the debug log? For example, what server it's contacting for the transaction? Also, what version of CCAuthorize are you using?
Well, it's definitely coming from Authorize.Net's servers... this part is the direct response (including HTTP headers): HTTP/1.1 200 OK Server: Microsoft-IIS/5.0 Date: Wed, 18 Aug 2004 16:17:22 GMT IISExport: This web site was exported using IIS Export v3.0 Content-Type: text/html Content-Length: 161 3|1|103|This transaction cannot be accepted.||P|0|||34.95|CC|auth_capture||||||||||||||||||||||||||97C0DAA32A8144B4306A750A107D 162D|||||||||||||||||||||||||||||| Code (markup): You mention you are using PC Authorize Hub. If that's the case, running the transaction through Authorize.Net will not work. Also, you never mentioned what version of CCAuthorize you are using...
Well I just called Authorize.net and they said they dont see any transactions for my company. They reccomended that I call PC Authorize and open a trouble ticket with them. I am currently in the process of calling them. Sorry i'm not exactly sure where to find the CC authorize version. I still pretty new to how the CC process works. As far as I know all it takes to authorize a CC is to install pc authorize hub and then the tellan plug-in.
Maybe that's where the confusion is... If you are using PC Authorize, then Authorize.Net isn't going to see your transactions because you wouldn't have an Authorize.Net account. Can you log into the web interface for Authorize.Net? If you are using PC Authorize, go to Maintenance & Preferences -> General Preferences -> Billing, and make sure the Authorize Credit Cards Via is set to PC Authorize.
Yes, we can currently login to Authorize.net. I have been working with the admin who help setup the cc processing a long time ago and he found out the password was changed on Authorize.net end. I am not sure why Authorize.net never mentioned this while I was on the phone with them today. After the other admin changed the password in OG it started working again. For some odd reason Pc Authorize still does not work. So it looks like the problem has been solved OG wise. The one question I have left is, does the tellan plug-in require pc authorize hub? Thank you for all of your help Shawn. Thank you, Sunset.net
Yes, the Tellan plug-in is part of PC Authorize Hub. Are you running both Authorize.Net and PC Authorize Hub?
Well I am for certain we running pc authorize Hub. The only thing Associated with authorize.net I was told they authenicate CC's for our business.
Why are you using PC Authorize Hub then? Authorize.Net would replace PC Authorize Hub. You would use one or the other, you wouldn't use both.
This thread has been helpful. I am also using autorize.net and OG v. 3.3.2 I've enabled debuggin (thank you from previous post) and here is the error I receive: Unable to encrypt preMasterSecret: java.lang.SecurityException: JCE cannot authenticate the provider IAIK This Just started in the last day for no reason. I've reindexed just as a precaution. Any help?! Thank you in advance! Ken
Need to know what payment gateway you're using, which Operating System, and preferrably, the version of CCAuthorize you're on (My Stuff-> System Info) -wayne
Authrorize.net is our payment gateway OS of the machine: Win2000 running FMPro client CCAuthorize v.2.9.1
The first thing I would do is upgrade your CCAuthorize plug-in. Load the Optigold ISP installer on that machine and do a "Workstation Installation" (quit FileMaker first of course).
Quick link to the location I get the new OG installer? Should I stop the filemakerProserver machine 1st? Should I do this for all workstations then? Glad to see you are still around Shawn. Been a while since I've been in contact. -Ken
http://www.digitalpoint.com/products/download.php You don't need to stop FileMaker Server... it's only client-side stuff. If you have other workstation with old versions of the plug-in, I would do it on those as well.
So this will upgrade me to 3.3.8 if I'm not mistaken? Or is there a way I can ONLY update the plug-in. Also, I have my unlimited machine for the website users......should I do the upgrade on that workstation too? -Ken
No... it will just upgrade the plug-in. If you process credit cards via the web and you get that error, then I would upgrade the Unlimited machine too.
Hello Shawn, many thanks. It worked with the normal users just great! BUT, the web user still errors. When I do a workstation installation....it asks for the filemakerpro location and I have two choices... 6 and 5.5 Just confirming for the web user that I should highlight the 5.5?
Shawn, you remain a rock-star. Updating the Plugin fixed the problem entirely! Thank you again for always being a great resource @ digitalpoint...I've enjoyed your product for nearly 6 years. Ken