cbahost.com is the worst company I have ever dealt with. Below are the reasons for it 1. Their customer support is very very very very poooooorrr . They don't provide you with a direct number or live chat options like other companies do. 2. You submit a ticket on their system and they would reply you after 1 week .I submitted a ticket on 22nd Jan and got a reply on 29th Jan. 3. Someone put a malicious code in my website and they straight away terminated the account. There was no email with some information or warning that the site has been affected. 4. After 4 emails and 4 weeks of delay they told the reason that my site has malicious code and due to this they terminated the account. On requesting them that i didn't do it deliberately and someone might have tried to hack the website they still didn't help me. I asked them for some guidance so that the issue can be sorted out and we can remove the malicious code. But got an email back saying " The account can not be made active again because it has abused the server blah blah. Would you like a refund ? 5. I mean who stupid would like to pay for a service which is terminated. So, i requested for my refund and my site back up so that i can host it somewhere else 6. After several requests they finally gave me the link to download my back up. But also mentioned that the refund can not be processed because the account has been active for more than 180 days. 7. I ask all the viewers reading the post, is it legal for a company to keep the money even when they are the one cancelling the account ? So, i am sure that they probably would be doing this for all the other customers as well. Just tell everyone that their site is affected with malicious code and terminate the account after 4 months and keep the money for the full 12 months. So, basically speaking I had the worst experience of my life having dealt with this company and I really really regret the day i signed up for cbahost.com . I would advise all the customers never ever to sign up with them as when any problem occurs they won't reply for days and you will be in trouble. It's better to spend $10 extra and get a better support somewhere else. At this point of time, my money is still not being refunded and I am still sending the emails for it. Will keep posted on what happens. Thanks Puneet
We don't have telephone support or live chat options either, and our customers don't complain, so I wouldn't hold that against them. We do however have a live telephone number and we do answer our phones, but if we get a telephone support request for something non-urgent (unlike a server, website, or service down), then we bill them for the time...we wouldn't bill for an email support request. That's not good. A ticket system only works if people trust it to provide results quickly. Then again, I've dealt with several large companies whose seem to think that a reply within 48 hours is fast. We'd take your site offline if the malicious code affected the server. We would, however, be contacting you at the same time. You can't expect them to keep your site live if others are being affected. As for terminating the account. It depends on the damage. If it was a mass emailing script that then managed to get our IP's listed on an anti-spam blacklist you'd be off our servers before you could blink. Otherwise, terminating the account may be a little premature. There's no excuse for not getting in touch with you, and 4 weeks is excessive. It's not up to them to sort out coding issues on a customers site...unless you're paying them for their time. Well, fair enough, but too little too late if that was 4 weeks later. We wouldn't refund you if you'd caused problems either and the time taken to deal with the problems caused exceeded the amount of refund. But, to offer the refund then not provide it is dishonest. Yes. It would also be legal for them to bill you for any losses they incurred due to the problems your web site caused. However, this will depend on local laws and their terms (although terms in a contract cannot over-ride statute). Be careful what you say. It's understandable being annoyed, but keep to the facts or it just makes you look petty and you're less likely to get any support. You don't know they do that so now you're libelling them. That's always been the case, but c'mon, $0.75 per month for hosting!!! Or did you splash out on their "top of the range plan" at $1.95 per month? You can't even get a decent cup of coffee for that. I'm not defending poor service, but what do you expect for $0.75 per month? How much support and time would you give someone who paid you that kind of money - not a lot I'm sure. At these levels of income a company can't survive, and it becomes easier just to shut an account down and refund the unused portion of money than to provide ANY support at all. You have to be absolutely realistic about what you're paying for, and ask yourself what you would do for that amount.