Hi, I created a few new albums and uploaded photos and videos into them using the desktop version. On desktop, I am able to view all the new and existing albums on the albums content page and click in to both the categories of albums to view the photos and videos. On mobile, I am also able to view the new and existing albums on the albums content page but when I clicked into the new albums, I can see only the album titles but not the photos and videos. The wheel spins below the 'Add Photos/Videos' then disappears without showing the photos and videos. For the exiting albums, I am able to view the photos and videos. I have sent feedback to FB but have not received any response. Hope some kind souls here are able to assist. Thanks in advance.
Hi, This issue often happens due to a bug in the mobile app. Here are a few quick fixes you can try: 1. Update the app: Ensure you're using the latest version of Facebook. 2. Clear cache: Go to your phone's settings and clear the Facebook app cache. 3. Use a browser: Log in to Facebook via a mobile browser to see if the albums display correctly. 4. Edit the album: From the desktop, try editing the album (e.g., changing its name or description) to refresh it. 5. Reinstall the app: If nothing works, uninstall and reinstall the app. Hope this helps!
Have you tried clearing the app cache or reinstalling the app? Sometimes that can help resolve display issues like the one you're experiencing.