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Can't Log into my VPS

Discussion in 'Site & Server Administration' started by Hade, Oct 18, 2007.

  1. #1
    Hi,
    I've paid for a VPS from wrzhost and technical support are extremely unhelpful.

    This should be my admin login page:
    SEMrush
    http://116.50.9.6:2222

    But I'm getting a "The server at 116.50.9.6 is taking too long to respond" Error.

    I've repeatedly emailed support and they say it works fine for them.
    They said they rebooted it and it still works fine. But I can't even see the login page.

    I can see the login page on someone elses VPS:

    http://116.50.9.5:2222

    But not my own.

    Here's what they said:

    This load isn't me as I haven't installed a website on it!!!

    What can I do?

    Thanks

    Can anyone help? what can I do?
     
    Hade, Oct 18, 2007 IP
    Brandon Sheley likes this.
    SEMrush
  2. Brandon Sheley

    Brandon Sheley Illustrious Member

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    #2
    Get a new host if they're not able to help you ;)
    www.fluidhosting.com offers great support, I've been with them almost a year now.

    ps.. the page doesn't load for me either, I think they're feeding you some BS .
     
    Brandon Sheley, Oct 18, 2007 IP
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  3. Hade

    Hade Active Member

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    #3
    Sounds like good advice. It seems someone is overloading the server. They blamed me, but I didn't even upload any files! I'd only go chance to set up some domains.
    If their amateurish attitude up to now is anything to go by, I've a feeling they're not going to willingly refund me.

    I took a big risk and went for the cheapest hosting I could find. Big mistake! you get what you pay for and in future I'll pay more and get a professional service.
     
    Hade, Oct 18, 2007 IP
  4. Markwebuk

    Markwebuk Well-Known Member

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    #4
    75$ for vps management is too much. Why don't you go for vps hosting provider offering Free Management service with the VPS.
     
    Markwebuk, Oct 18, 2007 IP
    Hade likes this.
  5. inworx

    inworx Peon

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    #5
    Well, $75 isn't even reasonable price for a Dedicated Server management.

    VPS management generally costs $10-$20 depending on your web host. So, you should basically change your web host.
     
    inworx, Oct 19, 2007 IP
    Hade likes this.
  6. Hade

    Hade Active Member

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    #6
    I politely requested a refund two days ago. They haven't responded.
    Looks like I'm going to have to submit a claim with Paypal :(
     
    Hade, Oct 20, 2007 IP
    inworx likes this.
  7. zoodia

    zoodia Peon

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    #7
    When it comes to managed VPS accounts I'm a huge fan of LiquidWeb personally. I don't believe they offer DirectAdmin at this time though. That aside it's nice to have real 24/7 phone support.
     
    zoodia, Oct 20, 2007 IP
  8. tippie

    tippie Peon

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    #8
    All the vpses on that range work fine.

    116.50.9.9:2222
    116.50.9.32:2222

    You can't just overload a server and blame us for bad support while we say they are unmanaged.
    A standard server needs tweaking,that's normal,remember it's a vps with a maximum amount of memory and NPROC
     
    tippie, Nov 6, 2007 IP
  9. inworx

    inworx Peon

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    #9
    Also, 75$ to manage a VPS...bahahahahah

    $75 can get you a unmanaged Dedicated.
    $80 can get you a managed dedicated...
     
    inworx, Nov 7, 2007 IP
  10. Hade

    Hade Active Member

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    #10
    Overload the server? I didn't upload a single file!!!

    You said you'd set one up for me and never did. I have sent repeated emails with no response.
    Can you please set it up today?
    I WILL be sure to post a review up here when (if) you do.

    PS. Please bear in mind it has been a month and you still have not set me a working VPS up. I think your service speaks for itself!
     
    Hade, Nov 7, 2007 IP
  11. tippie

    tippie Peon

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    #11
    I have sent different emails with the login,I tested the server always when you said you couldn't login,I can't do more.
    Vpses are very costly for us also and you already received a free month.
    I don't argue with anybody especially when I know that the server was installed correctly,I can let some vps clients post in here,and they won't say that their server was overloaded all the time ;)

    Another thing,you said mysql overloaded the server
    why didn't you stop the process if you don't needed it.

    A simple restart could solve a problem about a process that got stuck
     
    tippie, Nov 7, 2007 IP
  12. Hade

    Hade Active Member

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    #12
    Thanks for responding. I hope you understand that I too don't want an argument, I simply want a working VPS :)

    I couldn't stop the MySQL process as I couldn't log in! Look at my first post, I asked other people to try to log in, they couldn't either.

    In fact, try now. It still refuses connections!

    I've no doubt other clients are happy, I can see myself that their login screens pop right up! Mine however, does not. So of course I'm not happy.

    Please start me a working VPS server and post the link to the login page here, then we can all see what a working one looks like :D
    I just want what I paid for, nothing more. If I get it, I will renew my contract after the month! pleeease!

    Regards,
    Hayden
     
    Hade, Nov 8, 2007 IP
  13. tippie

    tippie Peon

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    #13
    I don't have your data anymore.
    please order again and I will set up your vps and i will give you 7 days.
    Feel free to contact me on skype.

    Edit: I have some time so I will be staying on live support for a while now to help you.
     
    tippie, Nov 8, 2007 IP
  14. Hade

    Hade Active Member

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    #14
    for consistency, my email reply...

    Hi I didn't renew my contract as its not yet started!
    I asked people on digital point who confirmed the server was actively refusing requests for the login page. I even have an email from your support confirming the server was overloaded.
    I don't doubt the server worked temporarily, but it certainly did not for me or anyone else (after my first login.)

    It seems we're going round in circles. It seems its your word against mine and other peoples so if your next email isn't satisfactory then i'm afraid i'll have to contact paypal and post a full documented review on dp.

    I hate doing this but I paid you my hard-earned money in good faith and it seems you've taken it and stabbed me in the back.
    Please do the right thing!

    Regards, hayden
     
    Hade, Nov 8, 2007 IP
  15. tippie

    tippie Peon

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    #15
    Your email was sent after I posted a reply to this topic.
    So you call this backstabbing,I tried to help you and give you a way to contact me and talk to me live
    I stayed on livechat untill 2u00 while I had to go to work at 8u but you didn't show up.
    It's your word against mine yes and your server was setup in the same way that I do it normally but don't call me a backstabber when I'm only trying to find a solution to help you.
    When you had ordered the vps again and contacted me on skype or livechat I could have setup your vps immediately and this topic could have been closed.

    Now do this please:

    Order the vps,don't pay!
    Submit a support ticket and mention this topic link.
    I will setup your vps and send you the details.
    When you still have problems you can contact me afterwards and I will help you with everything and guide you through the setup even while our vps servers are unmanaged.
     
    tippie, Nov 9, 2007 IP
  16. Hade

    Hade Active Member

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    #16
    Tippie has worked with me tonight to resolve this and a new VPS is in the process of being set up.
    I'm confident that this was just a misunderstanding and fingers crossed, I'll have a VPS at a very reasonable cost...!
     
    Hade, Nov 9, 2007 IP
  17. inworx

    inworx Peon

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    #17
    Nice to see this is being solved. Hade, can you post the outcome of the issue, after about a month or so?
     
    inworx, Nov 11, 2007 IP
  18. tippie

    tippie Peon

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    #18
    tippie, Nov 12, 2007 IP
  19. Hade

    Hade Active Member

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    #19
    Looking good now.
    I can log into DirectAdmin fine now and I'll set a couple of sites up tomorrow and report back!
     
    Hade, Nov 13, 2007 IP
  20. tippie

    tippie Peon

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    #20
    Feel free to report any error you get.
    You have my skype now so you can contact me anytime there.
    I think there was a misunderstanding before because some emails apparently get blocked because you were the only client that is not satisfied with my VPS services :)
    Looking forward to here your report!
     
    tippie, Nov 13, 2007 IP